Maria Garcia
United Health Group
Katy,TX
1
Language
20
years of professional experience
To obtain a challenging career in an established place of business, where I can effectively use my knowledge and experience, which will offer opportunity for growth and advancement.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Patient Registration Representative
16 Years 6 Months- Answered incoming phone calls promptly
- Supported customer satisfaction standards by addressing needs effectively.
- Processed appointment scheduling, eligibility screening, insurance verification, and pre-authorization accurately.
- Collected member demographic information for eligibility verification
- Assisted with Referral Specialty department tasks.
- Processed patient registrations efficiently using electronic health record systems.
Customer Service Representative
1 Year 5 Months- Utilized effective call techniques for accurate record disposition and proficient use of software and web-based applications.
- Monitor, review and resolve client account issues on assigned reports.
- Welcomed coaching opportunities and actively engaged in performance and goal-setting discussions.
- Applied strong listening and communication skills to foster empathy and build trust with customers.
- Adapts to change while maintaining attention to detail and organization.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Rep/ Quality Analyst
2 Years 2 Months- Provided first call resolution for customer inquiries, addressing concerns, assisting with invoices, and resolving issues effectively.
- Monitored calls for 600 agents as a Quality Analyst.
- Communicated effectively in Spanish and English
- Ensured achievement of company goals through collaboration
- Performed coaching to improve Agents' Customer Service Skills
- Demonstrated strong customer service skills in all interactions
Education
High School - High School or equivalent
Skills
Microsoft Office Intermediate Currently used/6
Microsoft Excel
Microsoft Outlook
PowerPoint skills
Data Management
Appointment Coordination
Billing Coordination
Telephonic Support
Customer service
Customer relations
Issue Resolution
Problem resolution
Analytical thinking
Active listening
Relationship building
Computer proficiency
Typing Speed 60 wpm
Languages
Spanish (Fluent - Full Knowledge)
Timeline
Patient Registration Representative
United Health Group
01.2010 - CurrentRead More
Customer Service Representative
Gexa Energy
08.2008 - 01.2010Read More
Customer Service Rep/ Quality Analyst
Affiliated Computer Services
04.2006 - 06.2008Read More
Katy High School
High School from High School or equivalent
Read More