Regina Riley
Oklahoma City
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Oklahoma Heart Hospital
Oklahoma City, OK
09.2025 - 03.2026
- Managed patient check-in processes, ensuring accurate data collection and compliance with hospital protocols.
- Coordinated insurance verification and pre-authorization procedures to streamline patient admissions.
- Assisted patients in navigating registration systems, enhancing overall patient experience and efficiency.
- Trained new staff on registration software and best practices to improve workflow consistency.
Surgery Scheduler
Dean McGee
Oklahoma City, OK
05.2022 - 06.2025
- Coordinated surgical scheduling to optimize operating room utilization.
- Oversaw provider scheduling to optimize operational efficiency.
- Directed incoming call management to uphold prompt and professional customer service standards.
- Organized and confirmed appointments to enhance time management efficiency.
- Secured necessary approvals for project advancement.
- Facilitated referrals to enhance client support and service delivery.
Scheduler
Phoenix children's hospital
Phoenix, AZ
06.2018 - 04.2022
- Oversaw provider scheduling to optimize resource allocation.
- Scheduled and confirmed appointments to optimize time management.
- Facilitated referral generation to enhance client acquisition efforts.
- Handled incoming patient calls to facilitate appointment scheduling and address inquiries.
- Managed appointment bookings, facilitating smooth patient flow and minimizing wait times.
Administrative assistant
Banner health
Phoenix, AZ
04.2015 - 05.2018
- Coordinated and maintained provider schedules to enhance operational efficiency.
- Facilitated referral processing to enhance client acquisition efforts.
- Conducted thorough searches to locate specialists, ensuring alignment with organizational needs.
Front Desk Agent
Scottsdale Camelback Resort
Scottsdale, AZ
10.1999 - 03.2015
- Managed guest arrivals and departures, ensuring efficient service and satisfaction.
- Coordinated reservation processes to facilitate seamless service delivery.
- Addressed and fulfilled guest requests to ensure a seamless experience during their stay.
Education
College - Business technology
Arizona institute of business technology
Phoenix, AZ04-1999
High school diploma - General
Westview high school
Avondale, AZ05-1995
Skills
- Proficient in computer applications
- Prioritization and scheduling
- Proficient in office administration
- Client relations management
- Fluent in English
- Skilled in using Microsoft Office tools
- Proficient in organization techniques
- Experience with Epic health system implementation
- Administrative and customer service skills
- Typing proficiency
- Skilled in Microsoft Office applications
- Appointment scheduling proficiency
- Surgical appointment coordination
- Payment collection
- Patient relations
Certification
- Associate degree
- August 2000 to Present
- Business Technology
- Driver's License
References
References available upon request.
Timeline
Patient Registration Representative
Oklahoma Heart Hospital
09.2025 - 03.2026
Surgery Scheduler
Dean McGee
05.2022 - 06.2025
Scheduler
Phoenix children's hospital
06.2018 - 04.2022
Administrative assistant
Banner health
04.2015 - 05.2018
Front Desk Agent
Scottsdale Camelback Resort
10.1999 - 03.2015
High school diploma - General
Westview high school
College - Business technology
Arizona institute of business technology