Camille Ventura
RALEIGH,North Carolina
Summary
Healthcare professional with extensive experience in managing patient accounts and ensuring seamless billing processes. Known for a strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in financial record-keeping, claim processing, and patient communication, offering reliability and dedication to excellence.
Overview
18
18
years of professional experience
Work History
Patient Registration Representative
WakeMed Health
Cary, NC
07.2025 - Current
- Streamlined patient check-in process, enhancing efficiency and reducing wait times.
- Managed insurance verification, ensuring accurate patient information and compliance with regulations.
- Assisted in training new staff on registration procedures and system navigation.
- Developed and maintained strong relationships with patients to improve overall service satisfaction.
- Collaborated with clinical teams to resolve registration discrepancies promptly.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Increased accuracy of billing processes by thoroughly reviewing charges, diagnosis codes, and any required documentation before submission to insurance companies.
- Streamlined insurance verification tasks, minimizing billing discrepancies and patient financial concerns.
- Facilitated smoother billing process by accurately capturing insurance and payment information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Financial Customer Associate
Fidelity Investments
01.2022 - 06.2024
- Established great rapport and showed empathy with customers, making them feel valued using call center quality standards.
- Conducted comprehensive client assessments to identify needs and provide tailored solutions, managing administrative intake for client accounts.
- Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client.
- Took initiative by utilizing my expertise and knowledge to resolve client issues effectively.
- Resolved customer inquiries and directed clients to appropriate financial services, ensuring satisfaction and minimizing escalations.
- Collaborated with internal teams to maintain accurate account information and resolve system discrepancies.
- Delivered exceptional customer service, addressing inquiries and providing solutions to enhance client satisfaction.
- Managed account maintenance tasks, ensuring accuracy and compliance with regulatory standards.
- Guided junior associates in skill enhancement and cultivated a culture of continuous improvement.
Medical Support Assistant
Veterans Health Administration
04.2021 - 01.2022
- Managed clinic schedules and provided administrative support to healthcare providers and patients in a medical setting.
- Assisted patients in navigating healthcare services, including Medicare coverage including post-acute care options.
- Coordinated referrals and patient communication, ensuring timely follow-up and issue resolution.
- Support clinical staff in preparing documentation and prioritizing cases for coverage review.
- Screened patients for community services and/or programs, charity care other sources of assistance. Assisted with applications and obtaining needed documentation for approval and/or setting up appointments for services.
Patient Care Coordinator
SonoBello
01.2020 - 12.2020
- Assisted patients with admissions, prior authorizations and coordinated referrals for healthcare services, handling intake and notification processes.
- Collaborated with clinical staff to ensure smooth patient transitions and high-quality care delivery.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted in developing patient education materials to improve understanding of procedures and recovery plans.
- Collaborated with medical teams to address patient inquiries and resolve issues promptly.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Office Coordinator
QTC Medical Services
01.2012 - 01.2018
- Facilitated seamless patient care by overseeing scheduling of administrative intake and referral processes.
- Coordinated office operations to enhance workflow efficiency and communication.
- Guided patients through various healthcare options, emphasizing Medicare and post-acute services for optimal care management.
- Facilitated documentation preparation and case prioritization for clinical review processes.
- Addressed patient inquiries and provided support in resolving billing issues and service questions to enhance patient satisfaction.
- Evaluated and optimized office supply inventory, contributing to cost-effective purchasing decisions.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Administrative Coordinator
Mid-Atlantic Neurology and Sleep Medicine
03.2008 - 12.2011
- Coordinated correspondence and notifications to enhance operational efficiency and support healthcare providers in delivering quality care.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Coordinated patient intake procedures and addressed service requests to ensure timely support for patients.
- Oversaw patient care coordination activities, including referral processing and follow-up appointment scheduling.
- Conducted patient screenings to connect individuals with relevant community programs and support services.
- Utilized Microsoft Office Suite, SharePoint, and Tableau for effective management of diverse administrative responsibilities.
- Coordinated patient referral processes and managed healthcare coverage inquiries to enhance service delivery.
- Clarified billing and insurance matters for patients, ensuring effective navigation of available healthcare options.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and enhancing patient experience.
- Trained new team members on office protocols, fostering a collaborative working environment and enhancing team performance.
Education
Bachelor of Science - Business Administration
University of Mount Olive
North CarolinaSkills
- Expertise guiding patients through Medicare coverage, billing, and post-acute care services
- Strong ability to prioritize tasks and handle multiple responsibilities in a fast-paced environment
- Proficient in managing patient referrals, prior authorizations and supporting healthcare admissions Clerical and administrative support
- Knowledge of ICD-9 and CPT codes
- Experience in providing clear and empathetic guidance on healthcare services
- Proficient in Epic, Microsoft Office Suite(Word, Excel, Outlook) and healthcare software
- Skilled in processing applications, determining eligibility, and coordinating care
- Demonstrated ability to deliver services effectively in both remote and face-to-face environments Call center experience
- Insurance verification
- Payment collection
- Patient confidentiality
- Eligibility determination
- Insurance authorizations
- Referral verification
Timeline
Patient Registration Representative
WakeMed Health
07.2025 - Current
Financial Customer Associate
Fidelity Investments
01.2022 - 06.2024
Medical Support Assistant
Veterans Health Administration
04.2021 - 01.2022
Patient Care Coordinator
SonoBello
01.2020 - 12.2020
Office Coordinator
QTC Medical Services
01.2012 - 01.2018
Administrative Coordinator
Mid-Atlantic Neurology and Sleep Medicine
03.2008 - 12.2011
Bachelor of Science - Business Administration
University of Mount Olive