Janita Bester
Bessemer,AL
Summary
Experienced and dedicated worker with a friendly smile, professional demeanor, and strong work ethic. Possessing a high level of determination and professionalism, I bring valuable assets to any workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Uab Medical West
03.2025 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan
- Used software such as Meditech,Waystar and Palmetto While using proper coding and techniques to do so
Fulfillment Associate
Lowe's Home Improvement
05.2023 - 02.2024
- I was a fulfillment associate at Lowe's I provided friendly and helpful service on the front end, all while locating and packing orders in a timely manner to go hand out to the customers
- Other job tasks included speaking with customers on the phone, processing orders through the orders app and computer checking order statuses through delivery portals for updates
- I am also able to process refunds and track customer orders
Fulfillment Associate
Target
06.2022 - 05.2023
- I was a target fulfillment associate I was successfully able to pick out items as seen on my handheld computer device
- Locate them in-store in a timely manner all while creating a friendly customer experience if needed
- While Working on 2 different tasks for my job I was trained in several different methods of fulfillment
- I am able to adapt to different conditions during my day to day providing suitable work coverage for each day
- In addition to my fulfillment work I also were trained on package sorting by company while packaging products for delivery and after loading them on the correct corresponding trailer
Customer Service Associate
Lowe's Home Improvement
07.2021 - 06.2022
- As a customer service associate I handled greeting customers transferring and handling calls on a multi line phone system, working with multiple computers programs while working in a fast paced work environment with a high influx of customers in person and over the phone
- Worked together with different departments to solve issues with orders, product mishaps and deliveries
- Assisted customers with all account inquiries and information regarding the subject matter and processed all refunds and sales
- Prepared and documented all invoices and receipts
Education
High school diploma -
Parker High School
Birmigham01.2018
Skills
- Mobile devices
- Clerical experience
- Front desk
- Order entry
- Multi-line phone systems
- Typing
- Microsoft Outlook
- Computer science
- Microsoft Excel
- Software troubleshooting
- Organizational skills
- Cash handling
- Phone etiquette
- Microsoft Office
- Customer service
- Microsoft Powerpoint
- Administrative experience
- Sales
- Computer skills
- Communication skills
- Anatomy knowledge
- Data entry
- Patient care
- Cash register
- Microsoft Word
Certification
- Food Handler Certification
- Driver's License
Timeline
Patient Registration Representative
Uab Medical West
03.2025 - Current
Fulfillment Associate
Lowe's Home Improvement
05.2023 - 02.2024
Fulfillment Associate
Target
06.2022 - 05.2023
Customer Service Associate
Lowe's Home Improvement
07.2021 - 06.2022
High school diploma -
Parker High School