Janita Bester
Bessemer,AL
Summary
Experienced and dedicated worker with a friendly smile, professional demeanor, and strong work ethic. Possessing a high level of determination and professionalism, I bring valuable assets to any workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Uab Medical West
McCalla, AL
03.2025 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan
- Used software such as Meditech,Waystar and Palmetto While using proper coding and techniques to do so
Fulfillment Associate
Lowe's Home Improvement
Bessemer, AL, USA
05.2023 - 02.2024
- I was a fulfillment associate at Lowe's I provided friendly and helpful service on the front end, all while locating and packing orders in a timely manner to go hand out to the customers
- Other job tasks included speaking with customers on the phone, processing orders through the orders app and computer checking order statuses through delivery portals for updates
- I am also able to process refunds and track customer orders
Fulfillment Associate
Target
McCalla, AL, USA
06.2022 - 05.2023
- I was a target fulfillment associate I was successfully able to pick out items as seen on my handheld computer device
- Locate them in-store in a timely manner all while creating a friendly customer experience if needed
- While Working on 2 different tasks for my job I was trained in several different methods of fulfillment
- I am able to adapt to different conditions during my day to day providing suitable work coverage for each day
- In addition to my fulfillment work I also were trained on package sorting by company while packaging products for delivery and after loading them on the correct corresponding trailer
Customer Service Associate
Lowe's Home Improvement
Birmingham, AL, USA
07.2021 - 06.2022
- As a customer service associate I handled greeting customers transferring and handling calls on a multi line phone system, working with multiple computers programs while working in a fast paced work environment with a high influx of customers in person and over the phone
- Worked together with different departments to solve issues with orders, product mishaps and deliveries
- Assisted customers with all account inquiries and information regarding the subject matter and processed all refunds and sales
- Prepared and documented all invoices and receipts
Education
High school diploma -
Parker High School
Birmigham01.2018
Skills
- Mobile devices
- Clerical experience
- Front desk
- Order entry
- Multi-line phone systems
- Typing
- Microsoft Outlook
- Computer science
- Microsoft Excel
- Software troubleshooting
- Organizational skills
- Cash handling
- Phone etiquette
- Microsoft Office
- Customer service
- Microsoft Powerpoint
- Administrative experience
- Sales
- Computer skills
- Communication skills
- Anatomy knowledge
- Data entry
- Patient care
- Cash register
- Microsoft Word
Certification
- Food Handler Certification
- Driver's License
Timeline
Patient Registration Representative
Uab Medical West
03.2025 - Current
Fulfillment Associate
Lowe's Home Improvement
05.2023 - 02.2024
Fulfillment Associate
Target
06.2022 - 05.2023
Customer Service Associate
Lowe's Home Improvement
07.2021 - 06.2022
High school diploma -
Parker High School