Belnadie Kombila
Rosharon,TX
Summary
Detail-oriented healthcare support professional with over 5 years of experience in patient registration, scheduling, and insurance verification. Proven ability to manage high-volume calls and navigate EMR systems while ensuring HIPAA compliance. Recognized for effective communication with patients and providers, enhancing patient care and access to services. Seeking remote or hybrid opportunities to leverage skills in improving healthcare delivery.
Overview
6
6
years of professional experience
Work History
Patient Registration Representative
Children's Health medical Center| Remote-hybrid
Plano, Texas
12.2022 - Current
- Handled inbound calls and emails from patients and healthcare providers, delivering timely support for inquiries related to appointments, billing, locations, and medical records with professionalism and accuracy.
- Utilized payer portals and contacted insurance companies to verify eligibility and benefits, accurately document findings in patients' charts.
- Assisted with scheduling, rescheduling, confirming, and canceling appointments to ensure optimal access to care.
- Generated cost estimates and communicate anticipated out-of-pocket expenses to patients prior to their appointments.
- Provided clear education to patients, parents, and caregivers on pre-operative and post-operative instructions and financial responsibilities.
- Ensured all referrals, authorizations, and pertinent forms are accurately scanned and uploaded into patients' charts.
- Greeted patients and answered questions regarding registration process.
Scheduling Coordinator
Texas Health Presbyterian Hospital| Remote- Hybrid
Plano, Texas
01.2021 - 12.2022
- Managed a high volume of incoming calls, responding to patient inquiries and scheduling requests in a timely manner.
- Communicated with medical providers to confirm availability and accommodate patient needs, ensuring smooth operations.
- Handled patient follow-up communications, ensuring reminders were sent for upcoming appointments and addressing any questions.
- Managed patient intake forms, verified insurance details, and entered patient demographic and insurance information into electronic medical record system.
- Collaborated with clinical teams to accommodate urgent appointments and ensure efficient patient flow.
- Utilized insurance portals and contacting insurance companies to obtain benefits and eligibility.
- Ensured compliance with HIPAA and confidentiality standards when managing patient information and medical records.
Patient Services Representative
Houston Methodist hospital
Houston, Texas
09.2019 - 08.2021
- Scheduled, confirmed, rescheduled, and canceled patient appointments across various specialties, ensuring accuracy and efficiency.
- Verified patient insurance eligibility and benefits through payer portals and direct communication with insurance companies.
- Handled patient follow-up communications, ensuring reminders were sent for upcoming appointments and addressing any questions.
- Managed patient intake forms, verified insurance details, and entered patient demographic and insurance information into electronic medical record system.
- Collaborated with clinical teams to accommodate urgent appointments and ensure efficient patient flow.
- Utilized insurance portals and contacting insurance companies to obtain benefits and eligibility.
- Ensured compliance with HIPAA and confidentiality standards when managing patient information and medical records.
Education
Bachelors - Healthcare Management
American Intercontinental University
Houston, TX08.2021
General Studies -
Houston Community College
Houston, TX01-2018
High School Diploma -
Westbury High School
Houston, TX08.2016
Skills
- Patient Scheduling & Registration
- Insurance Verification & Benefits Eligibility
- Data Entry & Documentation
- Conflict Resolution & De-Escalation
- Medical Records & EMR Systems
- Medical Terminology
- Pre-authorization & Referral Management
- Patient Education & Financial Counseling
- Microsoft Office Suite - Excel, Outlook, Teams
- Multitasking & Time Management
- Detail-Oriented
- Organizational Skills
- Call Center & Multichannel Communication
- HIPAA Compliance
- Cost Estimation & Out-of-Pocket Communication
Timeline
Patient Registration Representative
Children's Health medical Center| Remote-hybrid
12.2022 - Current
Scheduling Coordinator
Texas Health Presbyterian Hospital| Remote- Hybrid
01.2021 - 12.2022
Patient Services Representative
Houston Methodist hospital
09.2019 - 08.2021
Bachelors - Healthcare Management
American Intercontinental University
General Studies -
Houston Community College
High School Diploma -
Westbury High School