Carol Bascom-Phillips
New York,NY
Summary
Results-driven Cook/Manager adept at overseeing large-scale meal services and optimizing kitchen operations. Experienced in implementing food safety procedures and inventory management to support efficient meal preparation and delivery. Dedicated to fostering a collaborative environment that enhances team productivity.
Overview
19
19
years of professional experience
Work History
Cook/Manager
Department of Education Office of Food & Nutrition Service
New York, NY
01.2025 - Current
- Manager/Direct operation and staff, maintaining food safety procedures, order food supply for daily usage for over 1000 meals.
- Supervise the preparation of serving of food for breakfast, lunch, supper and snack programs.
- Maintains physical and perpetual inventories of food and supplies on hand and accounts.
- Ensure SF1, SF4, EDRs are log and follow OFNS policy, direct and organize dietary product.
- Managed inventory levels, ordering supplies to meet operational needs.
- Conducted regular kitchen inspections to uphold cleanliness and sanitation standards.
- Scheduled shifts for kitchen personnel based on forecasted volume levels.
- Managed payroll records for all kitchen staff including hours worked, wages paid.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees on kitchen procedures and safety protocols.
- Served on the panel for recruiting OFNS staff (SR. and School lunch helper).
Head Cook
Department of Education Office of Food & Nutrition Service
New York, NY
09.2016 - 12.2024
- Direct/Manage operations and staff maintaining food safety procedures.
- Organize dietary products based on usage requirements to eliminate wastage.
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Entering daily data into the cookbook and uploading daily/monthly inventory log.
- Managed inventory of food supplies and ordered necessary ingredients regularly.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
Assistant Cook
Department of Education Office of Food & Nutrition Service
New York, NY
11.2015 - 09.2016
- Assist the cook with daily preparation for 1000+ school children.
- Performed dietary duties in preparation for the next day. Follow OFNS policy to ensure accurate protocols.
- Assisted in inventory management by tracking food supplies and ordering stock.
- Prepared and assembled meals following nutritional guidelines and safety protocols.
- Provided assistance to cooks in preparing meals during busy periods.
- Adhered to safety procedures when handling hazardous materials such as knives or cleaning supplies.
Customer Service Representative
Quality Casting Inc.
New York, NY
03.2007 - 08.2014
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints professionally while prioritizing customer satisfaction.
- Directed all merchandise, shipment processing, and entering customer data.
Education
Bachelor of Arts - Business Administration Management
Berkeley College
04.2016
Associate of Arts - Business Management and Occupational Studies
Profession Business College
08.2014
Skills
- PowerPoint
- Microsoft Office
- Google Sheets
- Google Slides
- Food safety management
- Dietary product organization
- Inventory control
- Customer service
- Quality assurance
- Team leadership
- Conflict resolution
- Performance improvement
- Ordering supplies
- Temperature control
- Waste reduction
- Multitasking
Hobbies and Interests
- Traveling
- Cooking
- Reading
Timeline
Cook/Manager
Department of Education Office of Food & Nutrition Service
01.2025 - Current
Head Cook
Department of Education Office of Food & Nutrition Service
09.2016 - 12.2024
Assistant Cook
Department of Education Office of Food & Nutrition Service
11.2015 - 09.2016
Customer Service Representative
Quality Casting Inc.
03.2007 - 08.2014
Bachelor of Arts - Business Administration Management
Berkeley College
Associate of Arts - Business Management and Occupational Studies
Profession Business College