Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Carol Bennett

Summary

Results-driven Implementation Manager known for high productivity and efficient task completion. Specialize in project management, process optimization, and cross-functional team leadership. Excel at communication, problem-solving, and adaptability to ensure successful project outcomes and client satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Implementation Manager

Carelon Health (Elevance)
08.2022 - 02.2025
  • Provided guidance and expertise to the ongoing updates of the Integration Playbook for process improvement
  • Led and instructed kick-off and workstream calls for new business as well as expansion opportunities
  • Directed and implemented clinical redesigns for high-profile activities, such as CareMore
  • Managed Internal and client deliverables for multiple projects
  • Managed RAAID logs for all led projects
  • Serves as subject matter expert for Palliative Care Service Implementation

Implementation Coordinator

Elevance Health
06.2018 - 08.2022
  • Served as subject matter expert for Clinical Health & Wellness (HPCC).
  • Led benefit review and discovery calls with new and existing clients.
  • Trained and onboarded coordinators on Salesforce tasks and implementation processes.
  • Built relationships with Account Management Team to fulfill client benefit requests.
  • Ensured timely completion of critical deliverables for accurate customer benefit plan implementation.
  • Acted as HPCC contact for AIM RX process and productivity solutions projects.

Customer Service Representative

Elevance Health
Middletown, NY
10.2010 - 02.2015
  • Maintained detailed records of customer interactions and inquiries in electronic systems.
  • Conducted probing questions to identify service needs and ensure accurate data entry.
  • Mentored junior team members, fostering professional development and enhancing team dynamics.
  • Delivered precise information regarding products and services to customers.

Consumer Service Advocate

Elevance Health
02.2014 - 02.2015
  • Assisted members in understanding doctors' bills, claims, and benefits using IHM and AHG models.
  • Managed escalated calls from consumers to resolve issues promptly.
  • Updated member authorizations within CIRS database for accurate record-keeping.
  • Maintained escalated call spreadsheet to track compliment calls and monitor member issues.

Education

BS - Health Care Administration Leadership

Capella University
Minneapolis, MN
05-2027

Medical Assistance Administration - Diploma - Medical Adminstration Assistance

Ultimate Medical Academy
Tampa, FL
01.2011

Skills

  • Microsoft Office
  • Smartsheet
  • Salesforce
  • WGS
  • CS90
  • NASCO databases
  • Project Management
  • Project management
  • Effective communication
  • Time management
  • Customer service
  • Documentation accuracy
  • Cross-functional team leadership
  • Project coordination
  • Active listening
  • Excellent communication
  • Professionalism
  • Multitasking
  • Self motivation
  • Analytical thinking
  • Decision-making
  • Risk management
  • Problem-solving aptitude
  • Service management
  • Adaptability

Certification

  • I am currently working on completing my PMP certification

Accomplishments

  • I have received multiple impact rewards from my previous managers and directors for the completion of major implementations

Affiliations

  • Last year I was able to participate in a card writing campaign for St. Jude's charity.

References

References available upon request.

Timeline

Implementation Manager

Carelon Health (Elevance)
08.2022 - 02.2025

Implementation Coordinator

Elevance Health
06.2018 - 08.2022

Consumer Service Advocate

Elevance Health
02.2014 - 02.2015

Customer Service Representative

Elevance Health
10.2010 - 02.2015

BS - Health Care Administration Leadership

Capella University

Medical Assistance Administration - Diploma - Medical Adminstration Assistance

Ultimate Medical Academy

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