Carol Bou Harfouch
Madison Heights
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Server/Food Runner
YardHouse Darden Restaurants
Troy, MI
05.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Food Runner
Bahama Breeze Island Grille
Troy, MI
09.2023 - 05.2025
- Assisted in training new servers on menu knowledge and restaurant protocols.
- Processed transactions accurately using point-of-sale system, ensuring efficient guest checkouts.
- Handled customer feedback constructively, contributing to continuous improvement of service quality.
- Managed multiple tables simultaneously while maintaining attention to detail and high service standards.
- Adapted quickly to changing priorities in fast-paced environment, ensuring smooth operations during peak hours.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Intern
Dynatrace
Detroit, MI
05.2023 - 08.2023
- Collaborated on the improvement of training documents to support employee development.
- Organized and led team-building exercises to enhance collaboration and strengthen relationships among team members.
- Documented technical procedures and user guides, improving knowledge sharing across teams.
Cashier
Busch's Fresh Food Market
Livonia, MI
03.2022 - 05.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on store policies and transaction procedures.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained clean and organized checkout area, optimizing space for customer flow and efficiency.
- Provided exceptional customer service to enhance shopping experience and build loyalty.
Intern
Dynatrace
Detroit, MI
06.2022 - 08.2022
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Developed training materials for new hires, fostering a collaborative learning environment.
Education
Bachelor of Science - Nutrition Wellness
Madonna University
Livonia, MI05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Quick learner
- Fast learner
- Computer skills
- Problem-solving
- Patience and empathy
- Customer relations
Languages
Arabic
Spanish
Professional Working
Timeline
Server/Food Runner
YardHouse Darden Restaurants
05.2025 - Current
Server/Food Runner
Bahama Breeze Island Grille
09.2023 - 05.2025
Intern
Dynatrace
05.2023 - 08.2023
Intern
Dynatrace
06.2022 - 08.2022
Cashier
Busch's Fresh Food Market
03.2022 - 05.2023
Bachelor of Science - Nutrition Wellness
Madonna University