Summary
Overview
Work History
Education
Volunteer Work Experience
Special Recognition
Attributes
References
Timeline
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Carol Campbell

Carol Campbell

Davison,Mi

Summary

Excellent interpersonal, customer service and communication skills..

Work in a fast pace environment.

Strong attention to details.

Ability to work with deadlines.

Willing to learn new concepts to grow and advance.

Overview

18
18
years of professional experience

Work History

Closing Coordinator and Loan Setup Coordinator

Northpointe Bank
09.2014 - 09.2022
  • Improved customer satisfaction by providing timely updates on the status of the loan. Addressing any concerns or questions promptly.
  • Maintaining Northpointe's reputation through consistent attention to detail and exemplary customer service, resulting in positive word-of-mouth referrals.
  • Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
  • Facilitated communication between all involved parties throughout the entire closing process, ensuring transparency and setting clear expectations at each stage.
  • Safeguarded sensitive client information by adhering to strict data privacy protocols within every aspect of the transaction management system used internally at our firm.

Mortgage Loan Originator

Huntington Bank
05.2012 - 06.2014
  • Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.

Mortgage Loan Originator

Davison State Bank / State Bank
05.2004 - 02.2012
  • Developed strong relationships with real estate agents, increasing referral business and expanding client base.
  • Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
  • Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.

Education

High School Diploma -

Henry Ford High School
Detroit, MI

Volunteer Work Experience


  • Developed and taught a First-Time Home Buyers class for Davison High School Adult Education
  • 2004 - 2016, Davison Chamber of Commerce, Board Member
  • 2006 - 2008, Davison Chamber of Commerce, Chamber President
  • 2004 - 2015, Davison Chamber of Commerce, Chamber Ambassador
  • Outreach East, Board Chairman and as a volunteer for many years
  • Habitat for Humanity, Board Member and as a Family Partner
  • Habitat for Humanity worked with family to have a new home built for their special need child

Special Recognition

Voted Best of the Best Mortgage Loan Office for Davison - 7 times

Attributes

Having worked with the public in several positions in various business fields, and extensive involvement with volunteer organizations are some of my strong attributes. Conducting business in person and on the phone with customers has brought them great appreciation and has given me satisfaction knowing I did a job well done. I have worked in Real Estate early, then moved on to Banking in various positions, including Mortgage Loan Officer, Office Manager, and as a Receptionist.

References

  • Tim Weaver, Dart Bank, Senior Mortgage Banker, (810) 516-2942
  • Nicolle VanderTuin, Northpointe Bank, AVP Mortgage Processing, (616) 552-5785
  • Ken Duetsch, Red Carpet Keim, Owner, 223 N. State Rd, Davison, (810) 653-0600
  • Jan Lebert, Outreach East, (810) 653-7711

Timeline

Closing Coordinator and Loan Setup Coordinator

Northpointe Bank
09.2014 - 09.2022

Mortgage Loan Originator

Huntington Bank
05.2012 - 06.2014

Mortgage Loan Originator

Davison State Bank / State Bank
05.2004 - 02.2012

High School Diploma -

Henry Ford High School

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Carol Campbell