CAROL CARRERA
El Paso,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tour Bus Driver
Xanterra Parks & Resorts
05.2024 - 09.2024
- Developed strong relationships with fellow drivers and staff members through open communication channels and teamwork.
- Optimized fuel efficiency through careful route planning and monitoring driving habits such as idling time or speed control measures.
- Stayed updated on local events and attractions to provide accurate information to passengers when answering questions about the area.
- Provided assistance to tourists with special needs or disabilities by offering additional support during boarding procedures or while navigating unfamiliar terrain on guided tours.
Sever
Xanterra Parks & Resorts
11.2023 - 05.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sever
Xanterra Parks & Resorts
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Xanterra Parks & Resorts
11.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Youth Care Worker
Krucial Staffing
03.2021 - 10.2021
- Completed clear and concise documentation of youth behavior and actions
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
- Evaluated needs of youth and outlined measures to address
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention
Server Shift Leader
Saltgrass Steakhouse
08.2017 - 05.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns
Bay Host /Event Team Leader/Shift Leader
TopGolf
12.2017 - 03.2019
- Took guest food and beverage orders and entered orders in computer system
- Retrieved and delivered food and beverage orders
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations
- Followed procedures to correctly handle cash, credit and gift certificate transactions
Education
Associate of Arts - Education
El Paso Community College
El Paso, TX06-1996
Skills
- Human Relations
- Best Practices and Standards
- Transactions and Cash Handling
- Warm and Friendly
- Billing and Payment Processing
- Customer Service and Rapport
- Tour leadership
- Route planning expertise
- Road safety
- Vehicle maintenance knowledge
Certification
- Food handle certified
- TABC certified
- TIPS certified
- Passenger Endorsement (CLASS C) - MT Department of Motor Vehicles.
- CPR Certification - American Red Cross or American Heart Association.
Timeline
Tour Bus Driver
Xanterra Parks & Resorts
05.2024 - 09.2024
Sever
Xanterra Parks & Resorts
11.2023 - 05.2024
Sever
Xanterra Parks & Resorts
05.2023 - 09.2023
Server
Xanterra Parks & Resorts
11.2022 - 05.2023
Youth Care Worker
Krucial Staffing
03.2021 - 10.2021
Bay Host /Event Team Leader/Shift Leader
TopGolf
12.2017 - 03.2019
Server Shift Leader
Saltgrass Steakhouse
08.2017 - 05.2019
Associate of Arts - Education
El Paso Community College
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