Carol Church
Burke,VA
Summary
Seasoned Specialist offering 45 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
48
48
years of professional experience
Work History
Archives Specialist
National Archives And Records Administration
College Park, MD
05.1996 - 12.2022
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Managed and resolved incidents according to service agreements.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Archives Technician
National Archives And Records Administration
College Park, MD
05.1996 - 07.1998
- Created and maintained retrievable computer archives and databases.
- Established and administered policy guidelines concerning public access to materials.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided training, problem solving and technical support and information on work assignments to subordinate Archives Technicians to the GS 6 level.
Lead Archives Technician
National Archives And Records Administration
College Park, MD
04.1993 - 04.1996
- Created and maintained retrievable computer archives and databases.
- Copied over 20,000 records and documents to digital format to preserve data and history.
- Established and administered policy guidelines concerning public access to materials.
- Managed 8 employees and volunteers organizing and recording materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Archives Aid
National Archives And Records Administration
College Park, MD
05.1978 - 07.1993
- Handled accessioning and preparation of new material for use by researchers, viewed film to determine general content and quality.
- Applied knowledge of branch policies and archival procedures
Clerk/Typist
US Department of Commerce
Springfield, VA
06.1975 - 06.1976
- Used a computer terminal in maintaining large mailing lists with thousands of names.
- Computed and verified totals on report forms, requisitions or bills with adding machine or calculator.
- Received organized and input data on mailing list deletions and changes on an on going basis.
Education
High School Diploma -
Robert E Lee High School
Springfield, VA06.1976
Skills
- Experience in Leadership
- Data Management
- Microsoft Office
- Computer Skills
- Customer Service
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Team Building
- Microsoft Access
- Adobe Pro
Appraisals
- 15 Outstanding appraisals
- 6 Highly successful appraisals
- 10 Cash performance awards
- Multiple Achievement awards for outstanding service and other performance based recognitions.
Three professional references
Ellen Mulligan, Supervisory Archivist, National Archives and Records Administration, 301-837-3006, ellen.mulligan@nara.gov
Daniel Rooney, Division Director, National Archives and Records Administration, 301-837-1951, Daniel.Rooney@nara.gov
Caitlin Hucik, Archivist, National Archives and Records Administration, 301-837-3613, Caitlin.Hucik@nara.gov
Contact information
- Carol Church
- 6623 Bestwicke Rd, Burke, VA 22015
- Cell: 703-615-2190
- email: carolchurch1224@aol.com
Timeline
Archives Specialist
National Archives And Records Administration
05.1996 - 12.2022
Archives Technician
National Archives And Records Administration
05.1996 - 07.1998
Lead Archives Technician
National Archives And Records Administration
04.1993 - 04.1996
Archives Aid
National Archives And Records Administration
05.1978 - 07.1993
Clerk/Typist
US Department of Commerce
06.1975 - 06.1976
High School Diploma -
Robert E Lee High School