Carol Colt
Shoreline
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of building strong client relationships through excellent communication and attention to detail. Adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers. Efficient time manager and independent worker.
Overview
44
44
years of professional experience
Work History
Office Administrator
Broadview United Church of Christ
06.2017 - 05.2025
- Answered incoming phone calls, created twice-weekly email communications with the congregation.
- Created weekly order of worship in coordination with pastor.
- Building management and rental.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Cruise Consultant
Expedia Cruise Ship Center
06.2013 - 09.2017
- Educated potential clients about the benefits of cruising as a vacation option during face-to-face consultations or over-the-phone conversations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Completed online training with major cruise lines.
- Regularly attended industry events and conferences to stay current on trends and developments in the cruise sector.
Sales Representative
Bang-Knudsen, Inc.
06.1981 - 06.2012
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Managed a portfolio of high-profile accounts, delivering exceptional levels of customer satisfaction and account retention.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained and managed a team of 25 product demonstrators.
Education
Accounting
Shoreline Community College
Seattle, WASkills
- Time management
- Sales
- Office administration
- Database entry
- File maintenance
- Inbound phone call handling
Timeline
Office Administrator
Broadview United Church of Christ
06.2017 - 05.2025
Cruise Consultant
Expedia Cruise Ship Center
06.2013 - 09.2017
Sales Representative
Bang-Knudsen, Inc.
06.1981 - 06.2012
Accounting
Shoreline Community College
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