CAROL COOK
Lehigh Acres,FL
Summary
Accomplished Account Coordinator with proven success in administrative operations and service coordination. Seasoned in streamlining workflows and managing complex accounts to ensure accuracy and project success. A client-focused professional known for building rapport through proactive communication and an unwavering commitment to client satisfaction. I am currently seeking a long-term career opportunity that offers new challenges, allowing me to leverage my decades of stability and dependable aptitude toward a fresh professional chapter.
Overview
30
30
years of professional experience
Work History
Sales Support Coordinator
Gannett Media Company
Fort Myers, FL
09.2000 - 09.2025
- Served as a strategic liaison between clients, sales executives, and design teams to execute high-impact print and digital advertising solutions across a successful 25-year career. Within this role, resolved complex inquiries through adept problem-solving and consistently exceeded client satisfaction and service standards. Optimized production timelines by strictly adhering to Standard Operating Procedures (SOPs) and managing cross-functional workflows to ensure seamless project delivery. Additionally, mentored colleagues by facilitating training initiatives, ensuring their seamless integration into team protocols and client support systems. (855) 424.4737 ext. 1
Accounting Clerk
Sunshine Masonry Inc.
Fort Myers, FL
11.1998 - 05.2000
- Maintained data systems, generated operational reports to optimize fleet department performance.
Accounting Clerk
Pension Consultants & Administrators
Fort Myers, FL
07.1995 - 11.1998
- Managed year-end accounting and reporting for business retirement plans, providing accurate asset earnings and financial performance. (239) 337.0060
Education
Graduate -
Riverdale High School
Fort Myers, FLSkills
- Microsoft 365 & Teams
- Strategic Prioritization & Deadlines
- AI Copilot
- Collaborative Communication
- Adpoint & DPS Adtracker Systems
- Meticulous Attention to Detail
- Data Integrity & Reporting
- Adept Problem-Solving
Timeline
Sales Support Coordinator
Gannett Media Company
09.2000 - 09.2025
Accounting Clerk
Sunshine Masonry Inc.
11.1998 - 05.2000
Accounting Clerk
Pension Consultants & Administrators
07.1995 - 11.1998
Graduate -
Riverdale High School