CAROL CRAIG
Norman,OK
Summary
A highly motivated employee with a desire to take on new challenges and a new career.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
After the birth of my son I stepped back from the graphic design corporate world. Now I’m ready to rejoin the workforce.
Overview
29
29
years of professional experience
Work History
Stay-At-Home Mother
,
10.2002 - Current
- Collaborated with educators to track progress of individual education plans, ensuring tailored support for my child.
- Supported my child's academic journey by providing guidance and resources for success. to academic achievements.
- Organized classroom activities and supported students as room mom, enhancing classroom engagement and community.
- Coordinated health insurance needs and leveraged support resources while caring for an autistic child.
Freelance Graphic Designer
01.1998 - 01.2021
- Increased client visibility by aligning design work with brand identity and core values.
- Enhanced company branding through logo development, stationery design, and cohesive social media visuals.
- Collaborated on computer-generated image design projects to ensure cost control and timely delivery.
Customer Service Representative
Alorica
Sherman
10.2019 - 09.2020
- Managed high-volume customer calls in fast-paced call center, ensuring timely resolution of inquiries.
- Delivered friendly, prompt service to resolve customer inquiries and service issues efficiently.
- Improved customer satisfaction through efficient, knowledgeable service.
Graphic Designer
Verizon
Dallas
01.1999 - 01.2001
- Developed logos, stationery, and cohesive social media visuals to enhance company branding and visual identity.
- Delivered high-quality design work that effectively promoted products, services, and events, meeting project objectives.
- Supervised computer-generated image design projects, ensuring timely delivery and alignment with budgetary goals.
Education
Associate in Arts (A.A.) - Graphic Design
Dallas Art Institute
Dallas, TXSkills
- Educational support
- Project management
- Team leadership
- Effective communication
- Client communication
- Customer Relations
- Organizational skills
- Time management and organization
- Strategic planning
- Adaptability and flexibility
- Decision making
- Analytical thinking
- Research skills
- Data management strategies
- Google Drive proficiency
- Record keeping
- Customer Relations
LANGUAGES
English, Native
EXPERIENCE
American Tibetan Mastiff Association, Volunteer, Served as Show Chairman for two National Specialties, Coordinated all corresponding events., Engaged with individuals from diverse backgrounds., Organized and confirmed volunteer workday details through email and phone communications., Provided assistance and guidance at community events.
Timeline
Customer Service Representative
Alorica
10.2019 - 09.2020
Stay-At-Home Mother
,
10.2002 - Current
Graphic Designer
Verizon
01.1999 - 01.2001
Freelance Graphic Designer
01.1998 - 01.2021
Associate in Arts (A.A.) - Graphic Design
Dallas Art Institute