Carol Daniel
Dallas,TX
Summary
- As a communications visionary, I provide a unique perspective to organizations while working with principals to effectively deconstruct complex communication problems and implement practical solutions innovatively meeting or exceeding short or long-term objectives.
- Experience includes organizational leadership, cross-company/cross-functional efforts and strategic problem solving.
- Expertise addresses producing proposals from the planning to the implementation stages, building small internal training and communication programs and plans and launching broad corporate initiatives, to leading company-wide organizations responsible for providing education or information to a variety of corporate and internal customers. Background includes standards compliance, content/knowledge management, information organization/planning, communication, technical writing, marketing materials, web-based, online, and training data.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cybersecurity Technical Writer
CECO Environmental Corp.
10.2025 - 05.2026
- Reduced cybersecurity incidents by creating easy-to-understand policies, procedures, and guidelines for employees.
- Optimized document management system through effective categorization and version control of cybersecurity resources.
- Boosted corporate success rates by drafting persuasive sections demonstrating the company''s commitment to robust cybersecurity solutions.
- Collaborated with subject matter experts to develop accurate and comprehensive security documents for various projects.
Consultant
The American Heart Association
01.2017 - 10.2025
- As a consultant to the American Heart Association-Cybersecurity and Risk through R4 Technology Resources
- Design, develop, and deliver cybersecurity documentation, communications plans, business process documents, process improvements, training courses and project requirements.
- Apply new methods and ensure information mapping, ITIL and ISO compliance for a variety of short-and long-term efforts. Provide communication and information on cybersecurity for the organization and expertise to individuals seeking data about cybersecurity and skill improvement.
- Develop cybersecurity modules for the organization.
- Successfully, design, develop and deliver over 80 different books to the American Heart Association in a six-year period.
Senior Communications Writer
Thomson Reuters, Tax & Accounting
10.2015 - 11.2016
- As a writer and communications analyst, manage, write and publish product articles for tax and accounting clients. Effectively improve productivity by producing and managing more usable content and information that supports new and existing products based on different media produced.
- Provide relevant and usable customer information available for re-use across functional areas to support new and existing products. This serves to improve the media formats and flexibility of content information and knowledge. Produce other publications as required.
- Implement defined processes across functional areas to produce quality, usable, timely customer publications that support company operations and products. Design, develop, produce, manage and track multiple short updates for 20 to 30 different interactive video modules. Track and maintain all contributed video inputs on a universal video spreadsheet shared between multiple functional areas. Learn about multiple products to increase product communication techniques.
Consultant
The Network Trainer
03.2014 - 10.2015
- As a consultant, design, develop, and deliver business process documentation, process improvements, training courses and requirements documents for several small business projects in Texas and Louisiana.
- Apply new methodologies and ensure ITIL and ISO compliance for a variety of short-term small business efforts. Provide mentoring, guidance and expertise to individuals seeking employment and skill improvement.
- Develop short training module for volunteer organization. Subcontracted to Ventana IT Solutions assigned to Atmos Energy as a training development consultant from May to June 2014 to:
- Design, develop, produce and deliver over 10 online training documents for a high-visibility project assignment.
- Collaborate with subject matter experts, edit strategic inputs and training courses and deliver electronic courseware for workflows and processes.
- Design, develop, edit and implement process and training materials and socialization efforts for new corporate methods and programs under budget and time.
Education
Master of Arts - Education Admin, Training/Curriculum Development
Boston University
Boston, MA01.1976
Bachelor of Arts - Education English Major, Math Minor
Northwestern State University of Louisiana
Natchitoches, LA01.1967
Some College (No Degree) - Computer Resource Management
Webster University
St. Louis, MO06.
Human Resource Management
University of Maryland
Stuttgart, GermanyEducation And Computer Languages
University of Colorado
Colorado Springs, CO06.
Fellowship Central California Writing Project
University of California
Santa Cruz, CA01-1977
Skills
- Cybersecurity and communication, social media, editing, writing, technical data, and information management
- Envision, analyze, design, develop, manage, deliver, implement, and evaluate programs, data, curriculum, training, proposals, ROIs, online repositories, file and data structures, information sharing, social media, and processes
- Manage cybersecurity writing projects and resources and provide expertise for copywriting, document design and development, press releases, website content, landing pages, sales pages, ghost writing, technical writing, creative writing, blogs, articles, content strategy and content marketing Ensure certification and standardization is met
- Direct, provide vision, and coordinate, extract, filter, and organize corporate data and cybersecurity and communication efforts while guiding internal and external corporate communications vision and lead teams to paradigm acceptance
Accomplishments
- Implement a consolidated cybersecurity document program for organizational cybersecurity data and processes.
- Provide analysis, design, development, implementation, and analysis of cybersecurity data and concepts across the organization.
- Identify document and communication requirements for various organizations.
Certification
ISO Auditing, Resource (Project) Management, ITIL Development, Master Facilitation, Information Mapping, Instructional Systems Design (ISD), DocuTools methodology, Project Facilitation, Resource (Project) Management (PMI) certification by U.S. Army.
Timeline
Cybersecurity Technical Writer
CECO Environmental Corp.
10.2025 - 05.2026
Consultant
The American Heart Association
01.2017 - 10.2025
Senior Communications Writer
Thomson Reuters, Tax & Accounting
10.2015 - 11.2016
Consultant
The Network Trainer
03.2014 - 10.2015
Fellowship Central California Writing Project
University of California
Master of Arts - Education Admin, Training/Curriculum Development
Boston University
Bachelor of Arts - Education English Major, Math Minor
Northwestern State University of Louisiana
Some College (No Degree) - Computer Resource Management
Webster University
Human Resource Management
University of Maryland
Education And Computer Languages
University of Colorado