Carol Darrow
Mickleton,NJ
Summary
Proven Senior Account Manager with a track record of fostering robust customer relations and driving revenue growth. At Wedgewood Pharmacy, I leveraged sales expertise and territory management to significantly enhance account performance. Skilled in mentoring teams and utilizing strategic sales tactics, I excel in surpassing goals through innovative solutions and exceptional service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Wedgewood Pharmacy
Swedesboro, NJ
08.2015 - 01.2025
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Attended industry conferences and events as a representative of the company.
- Established strong relationships with decision-makers and influencers within client organizations.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Managed key account relationships, ensuring customer loyalty and retention.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Developed successful customer relationships to boost sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored competitor activity in order to stay ahead of industry trends.
Assitant Manager Customer Service
Electric MobilityMantua
Mantua, NJ
09.1997 - 02.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Mentored junior team members and managed employee relationships.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
Deptford Township High School
Deptford , NJ06-1977
Skills
- Goals and performance
- Revenue generation
- Sales tactics
- Territory management
- Order management
- Account growth
- Customer relations
- Sales expertise
Certification
Pharmacy Technician License
Timeline
Senior Account Manager
Wedgewood Pharmacy
08.2015 - 01.2025
Assitant Manager Customer Service
Electric MobilityMantua
09.1997 - 02.2012
High School Diploma -
Deptford Township High School
Similar Profiles
Colette HaynesColette Haynes
Customer Care Relations at Wedgewood PharmacyCustomer Care Relations at Wedgewood Pharmacy
Jane LippincottJane Lippincott
Customer Relations Specialist (Reception) at Wedgewood PharmacyCustomer Relations Specialist (Reception) at Wedgewood Pharmacy
LIANNE CAMAROTELIANNE CAMAROTE
Operations Manager at Wedgewood PharmacyOperations Manager at Wedgewood Pharmacy