Carol Derksen
Neptune City,NJ
Summary
Strengths include strong verbal communication skills, patience and ability to multitask efficiently. Meticulously organized in record keeping and time management. Dynamic interpersonal skills and highly adept in customer service.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service
Wawa Food Markets
Neptune City, New Jersey
03.2021 - 10.2025
- Developed customer service procedures, policies and standards.
- Provided exceptional customer service to ensure guest satisfaction.
- Provided customer service to resolve disputes or complaints.
- Managed daily operations of the Customer Service Department.
- Coached team members on providing exceptional customer service.
- Trained staff on customer service standards and practices.
Accounting Clerk
Texas Instruments
Hunt Valley, Maryland
05.1989 - 05.1993
- Processed invoices and payment requests for timely vendor payments.
- Maintained accurate financial records using accounting software systems.
- Assisted in monthly reconciliations of accounts and bank statements.
- Organized financial documentation for easy retrieval and review purposes.
- Processed invoices, payments, and statements in a timely manner.
- Supported clerical and administrative needs of senior department staff.
- Provided support to the Accounts Payable department as needed.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Generated financial reports for management review on a regular basis.
Education
Bachelor of Arts - Liberal Arts
Brookdale Community College
Lincroft, NJ 09.1995 - 05.2000
Skills
- Customer service procedures
- Training staff
- Complaint resolution
- Financial record maintenance
Timeline
Customer Service
Wawa Food Markets
03.2021 - 10.2025
Bachelor of Arts - Liberal Arts
Brookdale Community College
09.1995 - 05.2000
Accounting Clerk
Texas Instruments
05.1989 - 05.1993