Carol DeSilva
Visalia
Summary
Emergency response coordinator with extensive experience at Kern County Fire Department. Proficient in F106 and IROC incident management, optimizing resource allocation and training dispatchers. Demonstrated ability to analyze incident reports and improve protocols, showcasing critical thinking and communication skills in high-pressure situations. Experienced Dispatcher skilled in monitoring emergency vehicles and providing clear instructions over the phone, ensuring effective coordination with communication centers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
Kern County Fire Department
Bakersfield
03.2014 - Current
- Coordinated emergency response efforts across multiple incidents simultaneously.
- Monitored radio communications and efficiently dispatched fire units.
- Managed call logs, maintaining accurate incident records.
- Assisted in training new dispatch staff on established procedures and protocols.
- Collaborated with field personnel to ensure timely resource allocation.
- Analyzed incident reports to enhance dispatching processes and protocols.
- Prioritized calls effectively during critical situations to provide necessary support.
- Tracked vehicles using GPS technology for real-time status updates as needed.
- Create and maintain F106 for ordering and montering status of aircraft
- Create and maintain IROC for all incidents (fire, floods, prepostion etc)
- Maintain communication with outside agencies regarding resources and reports
- Train new dispatchers in IROC, F106 and all aspects of Wildland Dispatch
Firefighter EMT
Mariposa County Fire Dept
Mariposa
02.2008 - 12.2011
- Responded rapidly to emergency calls for fires, medical incidents, and hazardous situations.
- Operated firefighting equipment, including hoses, ladders, and pumps during critical incidents.
- Educated community members on fire safety through workshops and outreach programs.
- Maintained firefighting gear and apparatus to ensure readiness for response.
- Participated in post-incident evaluations to enhance future strategies and training sessions.
- Communicated effectively with crew members while executing tasks in high-pressure environments.
- Trained continuously to sustain physical fitness required for demanding firefighting duties.
- Documented detailed reports concerning all activities at emergency scenes.
- Member of South Central Sierra Incident Management Team in Logistics
Education
High School
Lincoln Academy
Houston, TX02-2014
CERTIFICATE - HEALTH AND SAFETY OFFICER
NATIONAL FIRE ACADEMY
Emmitsburg, MD01-2011
Certificate - PUBLIC EDUCATION
NATIONAL FIRE ACADEMY
Pittsburgh, PA05-2010
Firefighter / EMT - Structure And Wildland Firefighting / EMT
Mariposa County Fire Academy
Mariposa, CA04-2008
CERTIFICATE - ROSS ADMIN
CAL FIRE IONE
Ione, CA04-2006
CERTIFICATE - ROSS DISPATCHER
US FOREST SERVICE
Redding, CA01-2006
Skills
- Emergency response coordination, F106, AFF, IROC incident creation, order creation and tracking
- Resource allocation
- Dispatch software management, CAD
- IROC
- IQS
- Shift coordination
- Critical thinking
- Time management
- Employee training
- Work order generation
- Map reading
- Communication equipment operation
- Processing orders
- Radio communication
- Coordinating with other ECC's and GACC's
- Incident report analysis coordination, ROC, 209
Certification
- S110, S130, S190, S260, S261, I100, L180, D110, S356 SUPPLY UNIT MGR, ORDERING MANAGER, REC'NG AND DISTRIBUTION MAGER, FIELD OBSEVER/DISPLAY PROCESSOR, RIT FIREFIGHTER RESCUE,
- D310, D311, D312
References
References available upon request.
Timeline
Dispatcher
Kern County Fire Department
03.2014 - Current
Firefighter EMT
Mariposa County Fire Dept
02.2008 - 12.2011
High School
Lincoln Academy
CERTIFICATE - HEALTH AND SAFETY OFFICER
NATIONAL FIRE ACADEMY
Certificate - PUBLIC EDUCATION
NATIONAL FIRE ACADEMY
Firefighter / EMT - Structure And Wildland Firefighting / EMT
Mariposa County Fire Academy
CERTIFICATE - ROSS ADMIN
CAL FIRE IONE
CERTIFICATE - ROSS DISPATCHER
US FOREST SERVICE
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