Carol Epperley
Dunbar,WV
Summary
Billing Specialist experienced in invoice processing and customer service. Enhanced client satisfaction and financial accuracy through effective use of billing software for transaction tracking and discrepancy resolution. Managed high volumes of billing inquiries and maintained precise financial records, contributing to operational efficiency and timely billing.
Overview
18
18
years of professional experience
Work History
Billing Clerk III
Blackhawk Mining
100 Technology Drive
03.2026 - Current
- Processed billing invoices accurately and timely for customer accounts.
- Utilized billing software to generate reports and track financial transactions.
- Responded to customer inquiries regarding billing discrepancies efficiently.
- Assisted in maintaining records of payments and outstanding balances.
- Utilization of Software Oracle NetSuite, TrinDocs
- Reconciled high-volume of monthly vendor statements
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Interacted with customers to resolve billing disputes and respond to inquiries.
Adminisrative Assistant/Clerk
Mountaineer Gas Company
Charleston, WV
01.2011 - 08.2024
- Assisted in data entry and maintenance of customer accounts within internal systems.
- Streamlined filing systems, increasing retrieval speed and enhancing record-keeping practices.
- Coordinated document management processes to enhance operational efficiency and accuracy.
- Mentored junior clerks on best practices for administrative tasks and software utilization.
- Payroll Entry-ADP system
- Final Bill and Billing Clerk
- AR/AP
- Record Retention
Office Manager
Air Conditioning Design
Nitro, WV
04.2008 - 06.2010
- Streamlined office operations to enhance workflow efficiency and productivity.
- Coordinated scheduling and logistics for multiple projects, ensuring timely completion.
- Managed vendor relationships.
- Daily route preparation
- Payroll
- Collections
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented new filing systems, increasing document retrieval speed and accuracy.
Education
GED -
Richwood High School
Richwood, WVBookkeeping Certificate - Accounting
Intuit Academy Bookkeeping
Intuit Coursera Online12-2024
Administrative Office Professional Computer Tech. - Office Administration
Pittsburgh Institute of Aeronautics
Dunbar, WV06-2008
Skills
- Data management
- Data entry
- Payment transactions
- Data entry proficiency
- Billing reconciliation
- Excel Spreadsheets
- Customer service
- Customer communication
- Customer interactions
8-24 to 9-25 personal time off.
From 8-24 to 9-25- Took off for personal time . 9-25 returned to employment and had the opportunity to work at several great establishments before returning to full-time employment.
Currently seeking long-term sustainability, in a field that will be sustainable for my chosen expertise.
Timeline
Billing Clerk III
Blackhawk Mining
03.2026 - Current
Adminisrative Assistant/Clerk
Mountaineer Gas Company
01.2011 - 08.2024
Office Manager
Air Conditioning Design
04.2008 - 06.2010
GED -
Richwood High School
Bookkeeping Certificate - Accounting
Intuit Academy Bookkeeping
Administrative Office Professional Computer Tech. - Office Administration
Pittsburgh Institute of Aeronautics