Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Amy Guillou

Concord,NH

Summary

Accomplished Billing Clerk III at Granite VNA, adept in A/R expertise and customer service, significantly enhanced billing accuracy and client satisfaction. Excelled in payment processing and collections, managing over 500 invoices monthly. Proven track record in fostering client loyalty and streamlining operations, showcasing efficiency in Microsoft Office and a commitment to excellence.

Efficient billing professional with 24 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

27
27
years of professional experience

Work History

Billing Clerk III

Granite VNA
04.2001 - Current
  • Executes billing tasks and records information in an EMR System.
  • Electronically submits invoices for payment.
  • Manages invoicing and payment processing operations.
  • Handles account payments and provides information regarding outstanding balances.
  • Processes payments via telephone and in person with focus on accuracy and efficiency.
  • Monitors outstanding invoices and performs collections duties.
  • Accepts payments for Private Duty, Private Pay and other services and discusses remaining balances with customers to take accounts to zero.
  • Develops rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Completes and processes an average of 500 customer invoices each month.
  • Generates and submits invoices based upon established accounts receivable schedules and terms.

Customer Service Support Specialist

Providian Financial
05.2000 - 04.2001
  • Daily processing of CD and Money Market check requests
  • Daily correspondence with Personal Bankers via e-mail on interest and manual check status.
  • Various other office skills.

Accounts Receivable Specialist

Capital Distributors, Inc
10.1997 - 05.1999
  • Received and posted daily cash and cash adjustments.
  • Kept track of daily and weekly salesmen collections.
  • Reported on a daily basis to the NH Liquor Commission.
  • Daily reconciliations of inventory via invoices and credit memos.
  • Customer service with various establishments.
  • Monthly inventory.
  • Billing certain enterprises on monthly and weekly basis.

Education

Bachelor's of Computer Information Technology - Computer And Information Sciences

American InterContinental University
Schaumburg, IL
06.2011

Associates Degree in Business - Business Administration And Management

New Hampshire Technical Institute
Concord NH
05.1991

Skills

  • Billing and Statement Review
  • A/R Expertise
  • Invoicing and processing
  • Payment processing
  • Collections duties
  • Works with clients and families to handle issues that may arise with their invoices
  • Works with insurance companies to insure accurate processing and payment of claims
  • Efficient in Microsoft Office products
  • Customer Service
  • Petty Cash Disbursement
  • Data Entry

Additional Information

I am a member of Granite VNA's Safety Committee and Activity Committee. I enjoy being a bigger part of my workplace than just the position that I hold. I feel like I am a better employee when I take part in making my employer a better place for others to work.

Timeline

Billing Clerk III

Granite VNA
04.2001 - Current

Customer Service Support Specialist

Providian Financial
05.2000 - 04.2001

Accounts Receivable Specialist

Capital Distributors, Inc
10.1997 - 05.1999

Bachelor's of Computer Information Technology - Computer And Information Sciences

American InterContinental University

Associates Degree in Business - Business Administration And Management

New Hampshire Technical Institute

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Amy Guillou