Lindy Low
Hurricane,UT
Summary
Experienced in utility billing and customer account management, demonstrating proficiency in processing billing transactions and resolving discrepancies. Successfully maintained billing software, contributing to system enhancements that improved accuracy and reduced processing times. Engaged with customers to address inquiries and complaints, ensuring high levels of satisfaction through effective communication and problem-solving skills. Analyzed customer usage patterns to identify areas for improvement, supporting the overall efficiency of utility services.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Utility Billing Clerk
City of St George
St. George, Utah
08.2020 - Current
- Processed utility billing transactions accurately, ensuring timely delivery of bills and maintaining customer satisfaction.
- Managed customer inquiries related to billing, providing clear resolutions and enhancing communication efficiency.
- Maintained billing software, contributing to system enhancements that improved accuracy and reduced processing times.
- Reviewed accounts for discrepancies, implementing corrective actions that minimized billing errors and improved compliance.
- Assisted in developing new policies and procedures related to utility billing activities.
- Performed data entry to update customer account information.
- Researched discrepancies in billing information and resolved issues with customers.
- Investigated customer complaints about service or billing issues and responded accordingly.
- Maintained accurate filing systems for all documents related to customer accounts, including payment records and correspondence.
- Generated reports related to customer accounts and billing activity.
- Participated in training sessions on new software programs related to utility billing.
- Provided guidance to other team members on billing procedures and processes.
- Analyzed trends in customer usage patterns to identify areas of improvement.
- Reviewed and processed utility billing invoices for accuracy.
- Responded promptly to any requests for assistance from management or other departments within the organization.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Answered customer questions to maintain high satisfaction levels.
Utility customer service
City of St George
St. George, Utah
01.2017 - 08.2020
- Managed customer accounts by accurately processing changes and updates, ensuring data integrity and compliance with service standards.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Meter Reader
City Of Hurricane
Hurricane, Utah
08.2008 - 12.2012
- Assisted in implementing new procedures, improving the efficiency of meter reading processes and data collection.
- Trained new staff on best practices for reading meters and maintaining equipment, fostering a knowledgeable workforce.
- Utilized advanced meter reading technology to streamline processes, resulting in improved data collection and analysis.
- Inspect and locate meters for tampering, damage or other anomalies; make necessary repairs.
- Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.
- Record readings from meters accurately in the appropriate database system.
- Investigate customer complaints regarding discrepancies between actual and billed amounts of energy used.
- Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
- Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
- Install new meters when needed and provide instructions to customers on proper use of equipment.
- Gathered and evaluated data for validity, accuracy and completeness.
- Read electric and water meters in assigned areas to determine amount of usage; ensure accuracy of readings.
- Collaborated with maintenance teams to report issues, facilitating efficient repairs and minimizing service interruptions.
- Documented and maintained accurate records of meter data, enhancing reporting accuracy and compliance with regulations.
Education
Oregon & Washington Cosmetology License - Cosmetology
LaGrande College of Cosmetology
La Grande, OR 03.1991 - 10.1992
Skills
- Utility billing
- Customer account management
- Data entry
- Discrepancy resolution
- Customer communication
- Reporting and documentation
- Customer service
- Meter reading
- Process optimization
- Complaint investigation
- Software utilization
- Customer engagement
- Payment processing
- Record maintenance
- Usage analysis
- Software navigation
- Cash handling experience
- Utility billing knowledge
- Billing statement management
- Data entry proficiency
- Payment transactions
- Spreadsheet management
- Deadline oriented
- Billing statement review
- Billing process management
- Professionalism and ethics
- Fee and charge computation
- Time management abilities
- Interpersonal skills
- Discrepancy reconciliation
- Teamwork and collaboration
Accomplishments
- Hurricane City Mayor's employee of the year 2012
Timeline
Utility Billing Clerk
City of St George
08.2020 - Current
Utility customer service
City of St George
01.2017 - 08.2020
Meter Reader
City Of Hurricane
08.2008 - 12.2012
Oregon & Washington Cosmetology License - Cosmetology
LaGrande College of Cosmetology
03.1991 - 10.1992