Lori Moore

• Processed utility bills for residential and commercial customers each billing cycle.
• Assisted customers with inquiries regarding billing discrepancies and payment options.
• Maintained accurate customer account information in billing software systems.
• Resolved customer complaints by investigating issues and providing solutions promptly.
• Prepared reports on billing activities to support management decisions at Warner Utilities Authority.
• Developed strategies for improving efficiency in processing bills and payments.
• Trained new staff on billing procedures and customer service best practices.
• Assisted customers with inquiries regarding their utility bills.
• Performed data entry to update customer account information.
• Reviewed and processed utility billing invoices for accuracy.
• Provided technical support when needed during system upgrades or maintenance projects.
• Maintained accurate filing systems for all documents related to customer accounts, including payment records and correspondence.
• Generated reports related to customer accounts and billing activity.
• Conducted audits of past due accounts to ensure accuracy of balances owed.
• Participated in training sessions on new software programs related to utility billing.
• Managed inventory levels of supplies used in the processing of utility bills.
• Processed payments and maintained records of customer accounts.
• Analyzed trends in customer usage patterns to identify areas of improvement.
• Processed and sent invoices, adjustments, and credit memos to customers.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Performed data import, scanning, or manual keying processes to verify invoice accuracy.
• Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
• Weighed envelopes containing statements to determine correct postage and affix postage.

Delivered materials and supplies to production team, ensuring efficient workflow.

• Organized materials and equipment to streamline team tasks.
• Ensured compliance with production safety regulations.
• Maintained a clean work environment at all times.
• Participated in training sessions to enhance skills and knowledge of procedures.
• Prepared work orders for inbound planes
• Collected and prepared completed work orders for air vault storage, maintaining accurate records.

• Processed invoices for timely payment to vendors and service providers.
• Maintained accurate records of all accounts payable transactions.
• Reviewed expense reports for compliance with town policies and procedures.
• Communicated with vendors regarding payment inquiries and discrepancies.
• Entered data into accounting system to maintain accurate financial records.
• Handled high-volume invoice processing with minimal supervision.
• Managed vendor relationships through prompt communication of payment information.
• Ensured proper authorization for all purchases made by the organization.
• Prepared and updated vendor files, tax documents and insurance information.
• Generated 1099 forms at year end for reporting purposes.