Samantha Mccoy
Burkburnett
Summary
Results-driven professional with a strong background in office management, business development, and administration. Led initiatives to rebuild companies, coached high-performing teams, and managed accounts while implementing effective sales and marketing strategies. Skilled in fostering relationships with industry leaders and decision-makers to drive business growth.
Overview
18
18
years of professional experience
Work History
Utility Billing Clerk
City of Burkburnett
Burkburnett
09.2025 - Current
- Processed utility billing statements for residential and commercial accounts.
- Maintained accurate customer account information in the billing system.
- Addressed customer inquiries regarding billing and service issues, ensuring timely resolution and enhancing customer satisfaction.
- Resolved discrepancies related to meter readings and charges, contributing to accurate billing and minimizing customer complaints.
- Reviewed and processed utility billing invoices for accuracy.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Tracked past due accounts to identify and address collection needs. and pursued collections on outstanding invoices.
- Prepared reports on billing cycles and payment collections for management review.
- Generated reports related to customer accounts and billing activity.
- Collaborated with finance department to ensure accurate revenue tracking.
- Coordinated with field staff for timely meter installations and repairs.
- Trained new staff on utility billing procedures and software usage.
- Assisted in developing new policies and procedures related to utility billing activities.
- Monitored daily cash flow associated with utility services provided by the organization.
- Participated in training sessions on new software programs related to utility billing.
- Provided technical support during system upgrades and maintenance projects.
- Assisted customers with inquiries regarding their utility bills.
- Responded promptly to any requests for assistance from management or other departments within the organization.
- Prepared financial statements detailing income from utility services rendered.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Compliance Coordinator Specialist
Hot Route Delivery
Fort Worth
12.2017 - 08.2019
- Executed boarding process, ensuring compliance with company criteria including background checks, MVRs, required insurance, and signed agreements.
- Ensure all safety measures are met with drivers and their equipment Maintain up to date driver and vehicle files Work in conjunction with Operations/Dispatch to ensure compliance.
- Track and report metrics specific to driver compliance monitoring & meeting company requirements.
- Maintained and organized confidential files, documents, and records to support compliance team efforts.
- Collaborated with cross-functional teams to gather necessary information for compliance investigations and audits
- Prepared correspondence, memos, and presentations to communicate compliance initiatives for internal stakeholders.
- Provided administrative support during disciplinary actions by preparing necessary documentation
- Served as a point of contact between different departments regarding compliance-related issues
Administrative Coordinator
Dow
Midland
12.2011 - 09.2013
- Oversaw work of all employees to enhance productivity and meet deadlines and company standards
- Creating an office budget and ensuring all employees follow it
- Reporting office progress to CEO and working with him to improve office operations and procedures
- Develop office policies and procedures, and ensure they are implemented appropriately
- Provided administrative support by scheduling group meetings, maintaining calendars, conducting research, and creating reports
- Recruited and trained new employees to ensure team effectiveness.
- Managed contract provisions, invoices and provided estimates to customers
- Maintained accurate client files, company contracts, ad sales database and timesheets
- Advertised the business and work done by the business on social media.
- Managed relationships with external stakeholders, including clients and vendors, to maintain professionalism and foster collaboration
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
Home Health Aide
Blue Water
Caro
05.2011 - 03.2013
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Administered prescribed oral medications under the written direction of physician
- Administered medications according to physician instructions while adhering to proper dosage guidelines
- Monitored vital signs and reported changes or concerns to healthcare team, ensuring timely intervention and care adjustments.
- Transferred patient from bed to chair using hoist.
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
- Changed bed linens, washed and ironed laundry, and provided light housekeeping to maintain patient comfort and hygiene.
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.
- Documented patient observations accurately in medical records, including changes in condition or behavior
- Assisted with meal planning, preparation, and feeding to meet dietary restrictions and promote patient nutrition.
- Assisted in preparing reports and presentations for meetings and decision-making.
- Implemented office procedures to enhance workflow and administrative processes.
- Supported project management tasks, tracking progress and deadlines diligently.
- Trained new staff on administrative practices, promoting team cohesion and knowledge sharing.
- Provided administrative support to various departments within the organization.
- Procured necessary office supplies to maintain efficient operations.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
Front Desk/Admin
Bad Axe Animal Hospital
Bad Axe
01.2009 - 05.2011
- Opened the veterinary clinic before the arrival of the doctors and prepared the clinic for the day’s work.
- Welcome clients with their pets to the clinic in a friendly and courteous manner.
- Answered incoming calls professionally and routed to appropriate staff following hospital protocols.
- Prepare patient forms and files ahead of their scheduled appointments for easy access when they arrive
- Seated clients comfortably to enhance their experience while waiting for the veterinary doctor.
- Handle emergency cases appropriately by keeping clients and patients at ease before the arrival of the doctor
- Notified doctor promptly of patient arrivals and conditions to minimize wait times for serious cases.
- Review patients’ records to ensure that immunization and tests recommended by the doctor are up to date.
- Ensure that patients do all necessary paper work accurately before they are discharged from the hospital.
Education
High School Diploma -
Bay City Western High School
Bay City01-2006
Skills
- Office Management
- Staff training
- Customer satisfaction
- Customer service
- Utility billing analysis
- Account management
- Billing systems
- Communication skills
- Problem resolution
- Time optimization
- Teamwork
- Payment processing
- Billing knowledge
- Cash management
- Reading skills
- Invoice management
- Deadline management
- Accuracy
Timeline
Utility Billing Clerk
City of Burkburnett
09.2025 - Current
Compliance Coordinator Specialist
Hot Route Delivery
12.2017 - 08.2019
Administrative Coordinator
Dow
12.2011 - 09.2013
Home Health Aide
Blue Water
05.2011 - 03.2013
Front Desk/Admin
Bad Axe Animal Hospital
01.2009 - 05.2011
High School Diploma -
Bay City Western High School