Melanee Ward
West Bountiful,UT
Summary
Highly ethical and reliable Administrative Assistant known for interacting with customers and vendors and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering good verbal communication, writing and time management skills. Looking to gain new skills in a long term environment.
Overview
9
9
years of professional experience
Work History
Utility Billing Clerk
Layton City
Layton, UT
10.2021 - Current
- Execute billing tasks and record information in company databases.
- Import/Export reads for monthly meter reads and review for accuracy before billing.
- Create re-read lists and correct reads for Billing.
- Produce accurate statements, print, email and finalize monthly statements for 20 K existing city accounts.
- Send final bills weekly.
- Balance tills for all Layton City departments. Post/ deposit payments after Treasurer's approval.
- Answer phones and help counter assisting with related requests for information and clarification.
- Backup account clerk, setting up new accounts in account clerk's absence.
Administrative Assistant
Kaysville Xpress Absolute Automotive
Kaysville , Utah
05.2013 - 06.2021
- Managed office operations while scheduling appointments.
- Maintained computer and physical filing systems.
- Reconciled personal, fleet and government accounts.
- Optimized organizational systems for payment collections, Accounts Payable/Accounts receivable , deposits and recordkeeping.
- Processed incoming cash, credit card and check payments.
- Maintained good working relationships with vendors, prepared and managed invoices and resolved disputes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency.
Maintenance Agent/ Dispatch
Warner Truck Centers Freightliner Of Utah & Idaho
West Valley City, UT
10.2012 - 01.2013
- Responded to over 20 daily caller requests with information about assistance, needed maintenance and timeframes.
Education
High School Diploma -
Bountiful High School
Bountiful, UTDavis Applied Technology College
Kaysville, UT06.2014
Skills
- Scheduling
- Clerical support
- Administrative support
- Excellent multi-tasking ability
- Office management
- Account Reconciliation
- Invoicing/Invoice Processing
- General accounting
- Typing
- Customer Service
- Data Entry
Timeline
Utility Billing Clerk
Layton City
10.2021 - Current
Administrative Assistant
Kaysville Xpress Absolute Automotive
05.2013 - 06.2021
Maintenance Agent/ Dispatch
Warner Truck Centers Freightliner Of Utah & Idaho
10.2012 - 01.2013
High School Diploma -
Bountiful High School
Davis Applied Technology College