Linda Luna
Del Rio,TX
Summary
Detail-oriented Utility Billing Clerk with proven expertise at City Of Del Rio in processing accurate billing transactions and enhancing customer service. Skilled in data entry and problem-solving, and payment processing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Utility Billing Clerk
City Of Del Rio
08.2016 - 02.2024
- Processed utility billing transactions, ensuring accuracy and timely delivery of customer statements.
- Managed customer inquiries related to billing, resolving issues with efficiency and professionalism.
- Conducted audits of billing records, identifying discrepancies and implementing corrective actions.
- Trained new staff on utility billing procedures and systems, enhancing team performance and knowledge retention.
- Generated detailed reports for management review, providing insights into billing trends and customer behavior.
- Developed improved processes for data entry, reducing errors and increasing overall workflow efficiency.
- Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Generated daily, weekly and monthly reports for billing department.
- Managed high volume of incoming calls while maintaining professionalism and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated filing systems, enhancing retrieval efficiency for important documents.
- Processed invoices and payments accurately, maintaining financial records with precision.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized office management software to record and track customer information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Used computer software to store and retrieve data.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input data into spreadsheets and databases.
- Managed cash register operations, ensuring balanced drawers and accurate cash handling.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Del Rio High School
Del Rio, TXSkills
- Teamwork orientation
- Payment processing
- Invoice generation
- Software navigation
- Reading comprehension
- Cash handling experience
- Utility billing knowledge
- Customer service
- Customer communication
- Data entry
- Deadline oriented
- Payment transactions
- Data inputting
- Data entry proficiency
- Invoice processing
- Billing statement review
- Billing software
- Problem-solving abilities
- Multitasking Abilities
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Utility Billing Clerk
City Of Del Rio
08.2016 - 02.2024
High School Diploma -
Del Rio High School