Salina Bloom
Marlow
Summary
Dedicated Utility Billing Clerk with expertise in utility billing processes and payment reconciliation. Known for exceptional attention to detail and strong teamwork, driving improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Utility Billing Clerk
City of Duncan, OK
Duncan, OK
01.2024 - Current
- Processed utility billing transactions accurately and efficiently for residential and commercial accounts.
- Reviewed account discrepancies, resolving issues to enhance customer satisfaction and maintain accurate records.
- Responded to customer inquiries regarding bills, providing clear explanations and fostering positive relationships.
- Collaborated with finance team to reconcile payment discrepancies, ensuring accurate financial reporting and accountability.
- Trained new staff on billing software systems and departmental protocols, promoting a culture of teamwork and knowledge sharing.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Streamlined bill payment processing for faster customer service and reduced late payments.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Processed customer invoices, credit memos and payments within established timelines.
- Handled account payments and provided information regarding outstanding balances.
- Generated daily, weekly and monthly reports for billing department.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Bank Teller
Banc First
Marlow, OK
06.2022 - 12.2024
- Processed customer transactions efficiently while ensuring compliance with banking regulations.
- Balanced cash drawers daily, maintaining accuracy in financial reporting and reconciliation.
- Assisted customers with account inquiries, enhancing overall service experience and satisfaction.
- Trained new tellers on operational procedures and customer service best practices.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships and loyalty with clientele.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
Body Shop Office Manager
Glover Paint and Body
Marlow, OK
01.2021 - 06.2022
- Managed daily operations of body shop, ensuring efficient workflow and timely completion of repairs.
- Coordinated communication between customers and technicians to facilitate understanding of repair processes.
- Oversaw inventory management, ensuring availability of necessary parts and supplies for seamless operations.
- Implemented process improvements that enhanced customer satisfaction and reduced turnaround times on repairs.
Service Advisor
Byford Auto Group
Duncan, OK
10.2019 - 12.2020
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments and ensured timely follow-up with customers regarding vehicle status.
- Educated clients on vehicle maintenance needs, enhancing their understanding of service options available.
- Developed strong relationships with clients, fostering trust and encouraging repeat business for the dealership.
- Streamlined communication between service technicians and customers, improving workflow efficiency significantly.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained up-to-date knowledge of product and service changes.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
Toyota Of Lawton
Lawton, OK
08.2019 - 10.2019
- Assisted in training new advisors on processes, systems, and best practices to improve team performance.
- Analyzed customer feedback to identify trends and implement improvements in service delivery protocols.
- Led initiatives to enhance customer satisfaction scores through tailored service offerings and proactive outreach efforts.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
Associate of Science - Diesel Mechanics
Lincoln College of Technology
Aurora12-2017
Skills
- Teamwork orientation
- Payment processing
- Invoice generation
- Software navigation
- Cash handling experience
- Numeric order
- Utility billing knowledge
- Customer service
- Customer communication
- Security procedures
- Data entry
- Deadline oriented
- Payment transactions
- Account reconciliation
- Accuracy and precision
- Collections processing
- Records research
- Billing software
- Database updates
- Teamwork
- Time management
- Attention to detail
- Multitasking
Timeline
Utility Billing Clerk
City of Duncan, OK
01.2024 - Current
Bank Teller
Banc First
06.2022 - 12.2024
Body Shop Office Manager
Glover Paint and Body
01.2021 - 06.2022
Service Advisor
Byford Auto Group
10.2019 - 12.2020
Service Advisor
Toyota Of Lawton
08.2019 - 10.2019
Associate of Science - Diesel Mechanics
Lincoln College of Technology