Jessica Hamilton
City Of Newaygo
Newaygo,MI
18
years of professional experience
Detail-oriented administrative professional with over 20 years of experience supporting customers, maintaining accurate records, managing confidential information, and working in highly regulated environments. Currently serving as a Utility Billing Clerk for the City of Newaygo with hands-on experience in municipal operations, payment processing, account management, cash reconciliation, records maintenance, and resident support. Skilled in administrative coordination, customer service, data entry, documentation, and problem-solving. Recognized for accuracy, organization, professionalism, and the ability to manage multiple priorities while maintaining a high level of confidentiality.
Work History
Utility Billing Clerk
3 Years 5 Months- Manage utility billing accounts for residential and commercial customers, ensuring accurate invoicing and account maintenance.
- Process utility and property tax payments using cash, checks, and electronic payment methods while maintaining accurate financial records.
- Balance and reconcile daily cash drawer transactions with attention to detail and accuracy.
- Research and resolve customer account discrepancies, billing questions, and payment concerns.
- Maintain confidential customer records, documentation, and reports in accordance with municipal policies and procedures.
- Provide professional customer service to residents in person, by phone, and through written communication.
- Utilize BS&A software and Microsoft Office programs for account management, reporting, and administrative tasks.
- Assist with elections, meeting-related tasks, and other municipal office functions to support daily operations.
Special Education Paraprofessional
7 Months- Supported students with individualized education plans to enhance learning experiences.
- Assisted teachers in implementing instructional strategies for diverse learning needs.
- Monitored student progress and behavior, providing feedback to educators.
- Collaborated with specialists to adapt classroom materials for accessibility.
Chronic Care Manager
6 Months- Coordinated with healthcare providers to ensure continuity of care and effective communication.
- Monitored patient progress, identifying barriers to compliance and adjusting plans as necessary.
- Collaborated with multidisciplinary teams to strategize interventions and support systems for patients.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Hospice Aide
1 Year 11 Months- Provided compassionate care to patients, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation procedures.
- Monitored vital signs, reporting changes to healthcare team promptly.
- Educated families on care plans and support resources for effective home care.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
CNA
1 Year 1 Month- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient care accurately in electronic health records systems.
- Trained new staff on best practices for patient care and safety protocols.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
10 Years 3 Months- Collaborated with healthcare team to develop and implement care plans.
- Provided emotional support to patients and families during treatment procedures.
- Engaged in continuous education to enhance caregiving skills and knowledge base.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
No Degree - Nursing
High School Diploma
Skills
Payment processing
Teamwork orientation
Invoice generation
Cash handling experience
Utility billing knowledge
Customer service
Invoice processing
Billing software
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking Abilities
Customer service support
Accomplishments
- Michigan Notary Public Commission
Timeline
Utility Billing Clerk
City Of Newaygo
03.2023 - CurrentRead More
Special Education Paraprofessional
NCRESA
08.2022 - 03.2023Read More
Chronic Care Manager
Michigan Primary Care Partners
01.2022 - 07.2022Read More
Hospice Aide
Spectrum Health Medical Group
12.2019 - 11.2021Read More
CNA
North Ottawa Community Hospital
11.2018 - 12.2019Read More
CNA
Spectrum Health Gerber Memorial Hospital
08.2008 - 11.2018Read More
Muskegon Community College
No Degree from Nursing
Read More
Sebring McKinley High School
High School Diploma
Read More