Carol Fenske
East Bethel,MN
Summary
Focused customer relations professional skilled in internal and external customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Billing Clerk
Center Point Energy
Minneapolis, MN
01.2016 - 11.2021
- Responded to customer requests for products, services and billing issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Collections Agent
Diversified Adjustment Services
Coon Rapids, MN
10.2013 - 05.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Certified Nursing Assistant
Clarkfield Care Center
Clarkfield, MN
09.2010 - 05.2012
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Recruting Agent
US Census Bureau
St Paul, MN
12.2008 - 05.2009
- Located sites for census testing and administered tests for recruitment of census workers.
- Prepared and submitted secured government documentation.
Education
Medical Secretary And Coding - Medical Secretary/Coding
MN West Technical College
Granite Falls, MN05.2010
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
Timeline
Customer Service Representative/Billing Clerk
Center Point Energy
01.2016 - 11.2021
Collections Agent
Diversified Adjustment Services
10.2013 - 05.2015
Certified Nursing Assistant
Clarkfield Care Center
09.2010 - 05.2012
Recruting Agent
US Census Bureau
12.2008 - 05.2009
Medical Secretary And Coding - Medical Secretary/Coding
MN West Technical College
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