Carol Foster
Carrollton,TX
Summary
Results-oriented professional eager to leverage skills in a dynamic team environment to drive success and innovation. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to significantly contribute to team achievements and deliver positive outcomes. Committed to tackling new challenges with dedication and enthusiasm while advancing organizational objectives. Passionate about fostering collaboration and continuous improvement to support overall business goals.
Overview
33
33
years of professional experience
Work History
Supplier Specialist
Altair Global
05.2016 - 10.2025
- Developed and maintained vendor relationships to enhance supply chain efficiency.
- Resolved complex customer inquiries by utilizing product knowledge and troubleshooting skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained staff on domestic rate quotes
Move Coordinator
Altair Global
06.2010 - 05.2016
- Coordinated logistics for domestic and international moves, ensuring timely delivery of client belongings.
- Provided communication between relocation teams, facilitating collaboration and efficiency in move planning.
- Developed and maintained strong relationships with internal and external customers addressing concerns and enhancing satisfaction.
- Increased customer satisfaction by efficiently managing communication between supplier management teams, and third-party vendors.
- Ensured timely completion of moves by closely monitoring customers timelines
- Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
Supervisor
Horizon Lines
12.1999 - 01.2009
- Accountable for all workflow processes/procedures
- Responsible for staffing including scheduling, performance management, training and disciplinary action
- Scheduling adjustments resulting in reducing overtime costs
- Increased shipper export declaration compliance rate by 17.7%
- Maintained a 99.4% overall accuracy rate for the last 2 years
- Assisted Information Technology with system enhancements to the documentation application
- Supported internal and external customers with problem resolution
- Formerly CSX Lines
Lead Associate
Sealand Services, Inc.
10.1996 - 12.1999
- Planned the daily workflow for Outbound Documentation associates
- Generated all weekly production reports
- Compiled all attendance records to be used for performance management
- Maintained error ratios for each associate to be used for performance evaluations
- Updated all customer profile and country requirement information in Alpha 5 database
- Assisted the sales force in maintaining and/or obtaining new customer base by customer visits, conference calls and correspondence via email, phone or fax
Data Management Representative
Sealand Services, Inc.
03.1993 - 10.1996
- Prepared international bills of lading servicing the Northern Europe and the Baltic regions
- Rated international bills of lading using DXI Ratemaster tool
- Performed customer corrections
- Generated inbound manifests for
- Distributed bills of lading to the customer base
Education
High School -
R.L. Turner High School
01.1979
Junior College - undefined
Brookhaven Junior College
01.1996
Junior College - undefined
Brookhaven Junior College
01.1980
Skills
- Proficient in MS Excel
- Proficient in MS Word
- Proficient in MS Outlook
- Skilled in Microsoft Teams communication tools
- Accurate typing speed of 61 wpm
- Alphanumeric data processing
Timeline
Supplier Specialist
Altair Global
05.2016 - 10.2025
Move Coordinator
Altair Global
06.2010 - 05.2016
Supervisor
Horizon Lines
12.1999 - 01.2009
Lead Associate
Sealand Services, Inc.
10.1996 - 12.1999
Data Management Representative
Sealand Services, Inc.
03.1993 - 10.1996
Junior College - undefined
Brookhaven Junior College
Junior College - undefined
Brookhaven Junior College
High School -
R.L. Turner High School
Hobbies
Playing and/or watching outdoor sports
Working on craft projects for family and friends