Carol Gloden
Des Moines,US
Summary
Franchise Business Consultant partnering with franchise leadership to review performance, identify growth opportunities, and support action plans that improve sales, ticket, and transaction results. Uses Power BI, KPI analysis, and operational reviews to inform decisions, strengthen franchise support, and align field execution with business goals.
Overview
10
10
years of professional experience
Work History
Franchise Business Consultant (FBC)
Caribou Coffee
01.2023 - 01.2026
- Exceeded KPIs in sales performance, ticket, and transaction growth across assigned franchisees through sustained operational focus on business results and performance improvement.
- Collaborated with franchise leadership to celebrate successes, identify opportunities, and outline actionable next steps to drive business results across assigned franchise operations.
- Utilized Power BI to support analysis, generate insights, and inform business decision-making across assigned franchise operations.
- Facilitated updates to the Stand Brand Assessment (SBA) to enhance operational alignment and improve performance evaluation processes.
- Contributed to revisions of the Operations Manual to support consistency and effectiveness in operations.
- Delivered updates on department achievements, key projects, and accomplishments to the Senior Leadership Team (SLT) during Line of Business (LOB) meetings.
Regional License Manager (RLM)
Caribou Coffee
01.2019 - 01.2023
- Collaborated with in-store leadership to analyze daily and periodic results, enhancing operational execution.
- Partnered with store leadership to evaluate performance outcomes, driving ongoing business improvement initiatives.
- Developed next-step growth plans in partnership with in-store leadership to drive market performance.
- Delivered training and support to in-store leadership, reinforcing execution standards and promoting consistent performance.
- Conducted market visits to assess performance, provide support, and strengthen in-store execution.
- Partnered in the development and execution of online training and recertification process through COVID
Store Opening Specialist (SOS)
Caribou Coffee
01.2016 - 01.2019
- Orchestrated 40 new store openings for corporate and nontraditional franchise coffeehouses, ensuring readiness for opening and operational continuity.
- Coordinated openings for combined-concept locations, including Coffee and Bagels, Caribou Coffee, and Einstein Bros Bagels, ensuring seamless integration of services.
- Utilized operational knowledge of brand standards to ensure consistent execution across new store openings.
- Supported new store launch execution by aligning opening activities with operational requirements and brand expectations.
- Conducted 45 Beverage Upgrades seminars throughout the United States.
- Provided training and operational support to uphold beverage standards, fostering consistency across all locations.
Education
Influential Communication
St. Thomas College
Minneapolis, MN03-2023
High School Diploma -
Aberdeen Central High School
Aberdeen, SDSome College (No Degree) - Speech Pathology
Northern State University
Aberdeen, SDSkills
- Operational assessment
- Performance analysis
- KPI analysis
- Franchise operations
- Brand standards
- Business consulting
- Power BI analysis
- Training facilitation
- Relationship building
- Presentation skills
Personal Information
Title: FRANCHISE BUSINESS CONSULTANT
Accomplishments
- Company Rock Star: CEO award
- Manager in Training (MIT) course Instructor
- BouCon Facilitator
Timeline
Franchise Business Consultant (FBC)
Caribou Coffee
01.2023 - 01.2026
Regional License Manager (RLM)
Caribou Coffee
01.2019 - 01.2023
Store Opening Specialist (SOS)
Caribou Coffee
01.2016 - 01.2019
Influential Communication
St. Thomas College
High School Diploma -
Aberdeen Central High School
Some College (No Degree) - Speech Pathology
Northern State University