Carol Goldberg
Framingham,MA
Summary
Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.
Overview
11
11
years of professional experience
Work History
Processing Manager
Newrez LLC/Caliber Home Loans
10.2018 - 11.2023
- Manage team of 13-20 Wholesale Submissions and Loan Processors to ensure mortgage loan applications are processed and completed according to established policies and procedures.
- Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.
- Wide knowledge of loan and business operations
- Excel at interfacing with others at all levels to ensure organizational and production goals are attained
- Evaluated and assessed employee performance to meet production and data targets.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of processes.
- Adhered to all applicable compliance and regulatory requirements.
- Collaborated with director on process improvement initiatives to attain goals.
Productions OperationsManager
Homeward Residential Inc / Bayview
07.2013 - 10.2018
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
- Participated in regular meetings with team members to discuss production updates
Wholesale Mortgage Processing Unit Manager
Homeward Residential Inc
02.2013 - 07.2013
- Subject Matter Expert for processing team.
- Provided training, coaching and mentoring other team processors
- Point of contact for escalations between sales and fulfillment to ensure our customer’s best interest is our priority
- Hold and manage weekly pipeline calls with team members to ensure accurate conditions are being targeted to meet our closing dates
- Perform all processing tasks from point of application, through underwriting, to post closing on average pipeline of 150-200 loans
Education
No Degree - Real Estate
Santa Monica College
Santa Monica, CAHigh School Diploma -
Covina High School
Covina, CA06.1991
Skills
- Team Meetings
- Customer Follow-Up
- Workflow Coordination
- Knowledgeable in MortgageBot, H20 (Caliber proprietary), Empower & some experience in Encompass
- Quality Service
- Report Generation
- Decision-Making
- Strategy Development
- Customer Service
- Staff Recruitment and Hiring
- Quality Assurance
- Employee Training Oversight
- Goal Setting
- Work Planning
Timeline
Processing Manager
Newrez LLC/Caliber Home Loans
10.2018 - 11.2023
Productions OperationsManager
Homeward Residential Inc / Bayview
07.2013 - 10.2018
Wholesale Mortgage Processing Unit Manager
Homeward Residential Inc
02.2013 - 07.2013
No Degree - Real Estate
Santa Monica College
High School Diploma -
Covina High School
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