Carol Gooch
Lubbock,TX
Summary
Proven track record in enhancing sales and customer satisfaction at Reece Bath and Kitchen, leveraging exceptional problem-solving and customer service skills. Expert in fostering client relationships, resulting in significant repeat business.
Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
40
40
years of professional experience
Work History
Showroom Sales Consultant
Reece Bath and Kitchen
11.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout the process.
- Identified opportunities for custom solutions based on each client''s unique needs; provided personalized recommendations that led to increased sales conversions.
- Assisted in training new team members on showroom procedures, sales techniques, and product information.
- Fostered strong relationships with vendors and suppliers to negotiate favorable pricing, terms, and delivery schedules for products sold in the showroom.
- Conducted follow-up calls with customers after purchases were made to ensure satisfaction with their purchase experience.
- Participated in ongoing professional development, staying informed of industry trends and best practices to enhance sales performance and customer satisfaction.
Inside Sales Representative
Reece Plumbing
06.2022 - 10.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Small Business Owner
DC Plumbing and Construction
01.1985 - 03.2023
- Owned and managed a small plumbing showroom/parts store with my husband for 15 years. Then for 23 years after, we ran a service and repair plumbing business and eventually, branched out to new construction both commercial and residential structures.
- Assisted in diagnosing and resolving plumbing emergencies.
- Fiscal responsibilities included budgeting, managing cash flow and working with a bookkeeper.
- Performed office duties such as invoicing customers, collecting current and past due accounts.
- Project management skills included collaborating with general contractors, subcontractors and other construction professionals on various new construction residential and commercial plumbing jobs. Coordinated and managed a staff of plumbers and office personnel.
- Have a basic knowledge of how to read blueprints and following building plans.
- Established a fundamental understanding of rough plumbing material.
- Achieved an extensive knowledge of finish plumbing fixtures.
- Reviewed plans for finish plumbing fixtures. Gathered bids from the different plumbing supply houses. Wrote up and submitted bids for finish plumbing fixtures. Upon acceptance, Invoiced and obtained a deposit, placed the order and then followed up, making sure the correct items came n correctly and arranged for delivery of the fixtures. I also coordinated with the plumbers and made sure the material and fixtures came in on time for installation the job.
- Coordinated and oversaw bathroom and kitchen remodels. Coordinating the material and the subcontractors performing the work.
- On several occasions, I assisted my husband in installing and repairing fixtures and plumbing in commercial and residential structures. Actively involved in visiting job sites and observi
Education
Associate of Science - Occupational Therapy Assistance
Grossmont College
El Cajon, CA06.2000
Associate of Science - Fashion Merchandising
Southwestern College
Chula Vista, CA06.1981
Skills
- Goal-oriented mindset
- Brand Awareness
- Market understanding
- Teamwork and Collaboration
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Product and Service Sales
Timeline
Showroom Sales Consultant
Reece Bath and Kitchen
11.2023 - Current
Inside Sales Representative
Reece Plumbing
06.2022 - 10.2023
Small Business Owner
DC Plumbing and Construction
01.1985 - 03.2023
Associate of Science - Occupational Therapy Assistance
Grossmont College
Associate of Science - Fashion Merchandising
Southwestern College
Similar Profiles
Darci CohenDarci Cohen
Showroom Sales Consultant at Reece Bath and Kitchen/Expressions Home GalleryShowroom Sales Consultant at Reece Bath and Kitchen/Expressions Home Gallery
Soña CampbellSoña Campbell
Builder Support Representative II at Reece Bath + KitchenBuilder Support Representative II at Reece Bath + Kitchen
Marylou AlbayMarylou Albay
Showroom Sales Consultant at Roberts-Hamilton/RH Bath & Kitchen ShowroomShowroom Sales Consultant at Roberts-Hamilton/RH Bath & Kitchen Showroom