Carol Guy
Eureka,CA
Summary
Dynamic leader with a proven track record at Pile High Deli, enhancing customer satisfaction and team performance through expert conflict resolution and effective communication. Skilled in multitasking and adaptability, successfully increased revenue by implementing innovative strategies. Excels in customer relationship management and performance evaluations, demonstrating a results-driven approach with a focus on achievements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Manager
Pile High Deli (Formerly Hole in the Wall)
12.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deli Supervisor
Country Club Market
01.2017 - 10.2019
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Opened new inventory and rotated stock by dates to maintain freshness.
Stay at Home Mom
Myself
12.2015 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
Bar Manager
Little Red Lion
03.2012 - 04.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
Education
High School Diploma -
Independent Study Program
Eureka, CA11.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Evaluations
- Problem Resolution
- Attention to Detail
- Adaptability and Flexibility
- Multitasking Abilities
- Hiring and Training
- Customer Relationship Management
Timeline
Manager
Pile High Deli (Formerly Hole in the Wall)
12.2019 - Current
Deli Supervisor
Country Club Market
01.2017 - 10.2019
Stay at Home Mom
Myself
12.2015 - 01.2017
Bar Manager
Little Red Lion
03.2012 - 04.2015
High School Diploma -
Independent Study Program
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