Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Melanie Alba

Miami

Summary

Dynamic and dedicated server with a strong work ethic, honed at Hole in the Wall. Expert in dining customer service and order delivery practices, consistently resolving customer complaints to enhance satisfaction. Proven ability to train staff and maintain high service standards, ensuring a welcoming atmosphere for all guests.

Overview

3
3
years of professional experience

Work History

Server

Hole in the Wall
01.2024 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Made great relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Host/Take-Out Server

Flanigan's Seafood Bar and Grill
11.2022 - 01.2024
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Associate of Arts - Diagnostic Sonogram

Miami Dade College
Miami, FL
12-2025

Skills

  • Table resetting
  • Dining customer service
  • Strong work ethic
  • Positive and professional
  • Order delivery practices
  • Food inspection
  • Cash handling
  • Menu memorization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Watching Movies and TV Shows
  • Animal Care
  • Playing Sports
  • Cooking

Timeline

Server

Hole in the Wall
01.2024 - Current

Host/Take-Out Server

Flanigan's Seafood Bar and Grill
11.2022 - 01.2024

Associate of Arts - Diagnostic Sonogram

Miami Dade College

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