Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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CAROL HASKINS

Plain City,OH

Summary

Experienced customer service specialist bringing top-notch skills in oral and written communication and problem resolution. Previous experience working from home with private, distraction free work space and high speed internet. Comfortable working in a face-paced environment and experienced at multi-tasking.

Overview

31
31
years of professional experience

Work History

Customer Service Specialist

ContactUs Inc.
Columbus, Ohio
07.2020 - 06.2021
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures.
  • Performed record keeping and data entry with 100% accuracy.
  • Navigated multiple tabs and used multiple resources to resolve customer issues successfully.
  • Communicated with customers and support staff through email, phone, and live chat.

Assistant Marketing Manager

Pure H2O
Columbus, OH
10.2019 - 05.2020
  • Maintained accurate sales records.
  • Hired and trained staff.
  • Handled over 50 customer calls per day.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Documented details of all calls and customer interactions.

Teacher

Hilliard City Schools
Hilliard, OH
08.1990 - 06.2013
  • Planned and implemented integrated lessons to meet national standards.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Supervised instruction of over 25 students

Education

Bachelor of Science - Education

West Virginia University
Morgantown, WV
05.1983

Skills

  • Strong Attention to Detail
  • Comfort with Technology and Data Entry
  • Excellent at Time Management
  • Works well Independently or as part of a Team
  • Professional Phone Demeanor
  • Knowledge of Medical Terminology
  • Skilled at Building Strong Relationships
  • Adaptable, Fast Learner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Specialist

ContactUs Inc.
07.2020 - 06.2021

Assistant Marketing Manager

Pure H2O
10.2019 - 05.2020

Teacher

Hilliard City Schools
08.1990 - 06.2013

Bachelor of Science - Education

West Virginia University

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CAROL HASKINS