Carol Hatcher
Las Vegas,NV
Summary
I have experience in many different departments in the hospitality industry to include, Hotel Manager, front desk, night auditor and sales. I also have customer service experience, accounts payable/ receivable as well as call center experience in collections (medical, credit card and student loans).
Overview
15
15
years of professional experience
Work History
Ride-Share/Delivery Driver
Lyft/Doordash
Las Vegas, NV
05.2024 - Current
- Provided safe, reliable, and efficient transportation services to passengers through rideshare platforms.
- Delivered food, groceries, and packages accurately and on time for multiple delivery service apps.
- Maintained high customer satisfaction ratings through excellent communication, punctuality, and service quality.
- Handled cash and digital transactions securely and followed app protocols for pickups and drop-offs.
- Maintained vehicle cleanliness, performed basic vehicle maintenance checks, and ensured compliance with safety.
Fleet Account Manager
LV.Net
Las Vegas, NV
10.2019 - 09.2024
- Managed and maintained a fleet of over 100 vehicles, ensuring optimal performance, safety, and compliance.
- Coordinated all DMV services including vehicle registration, title transfers, and compliance documentation.
- Scheduled and monitored regular vehicle maintenance, inspections, and repairs to minimize downtime and extend vehicle lifespan.
- Handled insurance processes including policy management, claims coordination, and coverage renewals.
- Developed and implemented preventive maintenance schedules to reduce unexpected breakdowns and repair costs.
- Monitored fleet expenses and identified cost-saving opportunities without compromising service quality.
- Maintained accurate vehicle records including mileage logs, maintenance history, and accident reports.
- Negotiated contracts and service terms with vendors, repair shops, and insurance providers.
- Ensured all fleet operations complied with local, state, and federal regulations.
Keno Writer
Jerry's Nugget Casino
Las Vegas, NV
08.2020 - 07.2021
- Accurately accepted, processed, and recorded Keno wagers from casino guests in a fast-paced environment.
- Provided friendly and professional customer service, explaining Keno rules, payout structures, and assisting players with game selections.
- Handled cash transactions and balanced cash drawers with a high degree of accuracy.
- Monitored winning numbers and promptly paid out winnings according to casino policies.
- Followed all gaming regulations, internal controls, and company policies to ensure a secure and compliant gaming environment.
- Worked closely with other departments including security and cage operations to support a smooth guest experience.
Pre-Opening Hotel Manager
Las Vegas.Net Hotel
Las Vegas, NV
10.2016 - 10.2019
- Developed and implemented operational policies, standard operating procedures (SOPs), and service standards.
- Coordinated with construction, design, and procurement teams to ensure timely completion and readiness of facilities.
- Managed licensing, permits, and compliance with local, state, and federal regulations.
- Oversaw the setup of front office, housekeeping, food and beverage, maintenance, and security operations.
- Collaborated with marketing and sales teams to create and launch pre-opening marketing campaigns and promotional events.
- Created and monitored pre-opening budgets, controlled costs, and ensured financial targets were met.
- Established vendor relationships and negotiated service contracts for supplies, amenities, and operational needs.
Cashier
Glazier's Supermarket
Las Vegas, NV
11.2010 - 11.2017
- Operated cash register efficiently, processed customer purchases, returns, and handled cash, credit, and debit transactions accurately.
- Provided friendly and professional customer service.
- Handled pricing tasks, including labeling merchandise, updating shelf tags, and ensuring correct pricing throughout the store.
- Followed company policies for cash handling, loss prevention, and customer service standards.
- Assisted with opening and closing procedures, including balancing the cash drawer and store recovery.
Hotel Manager
Arizona Charlies - Decatur
Las Vegas, NV
08.2010 - 12.2016
- Oversaw daily operations for multiple departments including Front Desk, Housekeeping, Valet, Sales, Environmental Services (EVS), and Uniforms.
- Led and developed department managers and staff to deliver high levels of guest satisfaction and operational excellence.
- Managed staffing levels, scheduling, and labor budgets to optimize productivity and control costs.
- Worked closely with the Sales team to drive group bookings, promotions, and revenue opportunities.
- Coordinated with Valet and EVS teams to maintain seamless guest arrivals, departures, and property cleanliness.
- Supervised uniform inventory management and distribution to ensure all employees met brand appearance standards.
- Handled guest relations, resolved escalated issues, and maintained high ratings in guest satisfaction surveys.
- Ensured compliance with all company policies, gaming regulations, health, and safety standards.
Education
Associate's - Business
Paine College
Augusta, GA06.1994
Skills
- Inventory
- Operations
- Fleet management
- Customer service
- Accounts Receivable
- Hotel Management
- Scheduling
- Payroll
- Guest Services
Timeline
Ride-Share/Delivery Driver
Lyft/Doordash
05.2024 - Current
Keno Writer
Jerry's Nugget Casino
08.2020 - 07.2021
Fleet Account Manager
LV.Net
10.2019 - 09.2024
Pre-Opening Hotel Manager
Las Vegas.Net Hotel
10.2016 - 10.2019
Cashier
Glazier's Supermarket
11.2010 - 11.2017
Hotel Manager
Arizona Charlies - Decatur
08.2010 - 12.2016
Associate's - Business
Paine College