Carol Hay
Rogers,AR
Summary
Dynamic and detail-oriented professional with a clean driving record and strong customer service skills, honed at Tyson Transportation. Proven ability to enhance operational efficiency and ensure safety compliance while training new drivers. Recognized for punctuality and reliability, consistently achieving on-time deliveries and boosting customer satisfaction. In any Medical facility I've worked in, wether it was home health in the patients home to WCDC -Jail, I exuded professionalism in every task I performed.
Overview
21
21
years of professional experience
Work History
Driver Support-Risk Management-CDL Driver
Tyson Transportation
Springdale, AR
12.2010 - 02.2025
- Maintained accurate logs of vehicle inspections and maintenance activities.
- Trained new drivers on safety protocols and operational procedures.
- Implemented best practices for vehicle safety and compliance standards.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Conducted pre-trip inspections to verify vehicle safety and functionality.
- Operated and maintained commercial vehicles, ensuring compliance with safety regulations.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Exhibited strong attention to detail while completing necessary paperwork and documentation for each shipment, minimizing potential discrepancies.
- Trained new drivers in company policies, safety practices, and vehicle operation, contributing to a high-performing team environment.
- Maintained accurate logs and records, ensuring compliance with Department of Transportation regulations and company policies.
- Operated with safety and skill to avoid accidents and delays.
Registered Medical Assistant
Karas Urgent Care-WCDC Correctional Care
Fayetteville, AR
12.2019 - 05.2020
- Administered patient care and assisted with examinations, ensuring comfort and safety throughout procedures.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Performed diagnostic tests and recorded results, collaborating with healthcare providers for comprehensive care.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste and costs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
QA Dry End-Forklift Driver-loaded Trailers
International Paper
Russellville, AR
06.2005 - 08.2010
- Operated forklifts safely to transport materials across warehouse facilities.
- Conducted regular equipment inspections to ensure operational efficiency and safety compliance.
- Trained new staff on safe forklift operations and warehouse protocols.
- Collaborated with team members to optimize loading and unloading processes, reducing downtime.
- Maintained accurate inventory records during material handling activities using warehouse management systems.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
- Examined shipments for quality and accuracy.
- Loaded warehouse trailers using [Type] forklift.
- Participated in routine safety training sessions to stay current on best practices within the industry.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Trained new employees on proper forklift operation, contributing to a safer work environment.
- Completed daily inspections of the warehouse area to identify potential hazards or issues needing attention.
- Expedited order fulfillment processes by swiftly moving items from storage areas to shipping docks when needed.
- Checked items against documentation for accuracy.
- Demonstrated compliance with company policies and procedures, reinforcing a safe and productive work environment.
- Streamlined warehouse operations through skillful prioritization of tasks according to urgency and importance levels.
- Maintained cleanliness of the warehouse area by disposing of waste materials and keeping aisles clear of obstructions.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Inspected equipment for defects and performed repairs or maintenance tasks.
CNA
Care Network
Fort Smith, AR
06.2004 - 04.2005
- Administered daily care and assistance to residents, ensuring comfort and safety.
- Collaborated with nursing staff to develop personalized care plans for patients.
- Monitored vital signs and reported changes in patient conditions promptly.
- Educated patients and families on health management and treatment options.
- Implemented infection control procedures, promoting a safe environment for residents and staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Streamlined documentation processes, enhancing accuracy in patient records management.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
No Degree - Certified Phlebotomy Tech, State & Nationally Cert
Petra Allied Health CPT Certificate
Springdale, AR07-2025
No Degree - Soft Skills For Success
Ancora Training Certificate of Completion
Online05-2024
No Degree - CPR
CPR Certification Institute
Rogers, AR03-2024
No Degree - Registered Medical Assistant, CEU's Current
Petra Allied Health- RMA Certificate-still Valid
Springdale, AR06-2012
No Degree - Commercial Driver's License
Arkansas State University
Newport11-2010
No Degree - Certified Nursing Assistant - Certificate Aquired
Petra Allied Health
Fort Smith, AR03-2004
GED -
Arkansas Department of Education
Booneville, AR05-1991
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Heavy lifting
- Attention to detail
- Processes and procedures
- Team building
- Conflict resolution
Languages
English
Timeline
Registered Medical Assistant
Karas Urgent Care-WCDC Correctional Care
12.2019 - 05.2020
Driver Support-Risk Management-CDL Driver
Tyson Transportation
12.2010 - 02.2025
QA Dry End-Forklift Driver-loaded Trailers
International Paper
06.2005 - 08.2010
CNA
Care Network
06.2004 - 04.2005
No Degree - Certified Phlebotomy Tech, State & Nationally Cert
Petra Allied Health CPT Certificate
No Degree - Soft Skills For Success
Ancora Training Certificate of Completion
No Degree - CPR
CPR Certification Institute
No Degree - Registered Medical Assistant, CEU's Current
Petra Allied Health- RMA Certificate-still Valid
No Degree - Commercial Driver's License
Arkansas State University
No Degree - Certified Nursing Assistant - Certificate Aquired
Petra Allied Health
GED -
Arkansas Department of Education