Summary
Overview
Work History
Education
Skills
Timeline
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Carol Hester

Temple,TX

Summary

Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 20 years of vast experience overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.

Overview

22
22
years of professional experience

Work History

Implementation Project Manager I

T-Mobile
05.2001 - 12.2022
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Created and implemented contingency plans to address potential risks.
  • Maintained detailed records of all projects completed within scope, budgetary constraints, and specified deadlines.
  • Documented specialized data and requirements to address business demands.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
  • Wrote, updated and maintained project documentation.
  • Supported business continuity and disaster recovery.
  • Identified cost-saving opportunities and reduced compliance risk through software license audits.

Education

Criminal Law

Temple College
Temple, Texas

Skills

  • Documentation And Reporting
  • Project Planning
  • Assigning Work
  • Status Reporting
  • Quality Assurance
  • Conflict Resolution
  • Relationship Building
  • Data Analysis
  • Client Relations
  • Issue Resolution

Timeline

Implementation Project Manager I

T-Mobile
05.2001 - 12.2022

Criminal Law

Temple College

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Carol Hester