Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Hickey

Lagrange,KY

Summary

Experienced with membership services and client engagement. Utilizes strong communication and problem-solving abilities to enhance member satisfaction. Track record of effective team collaboration and adaptability in dynamic environments.

Overview

26
26
years of professional experience

Work History

Membership Representative III

Elevance Health
10.1999 - 04.2025
  • Responsible for enrollment, billing activities and maintaining assigned accounts.
  • Verified enrollment status, made changes to records, researched and resolved enrollment and billing issues.
  • Responsible for all billing and delinquency processes for assigned groups.
  • Maintain enrollment database.
  • Order ID cards for customers.
  • Screen all forms and data from Sales or Underwriting for new group re-classing benefits.
  • Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.

Education

High School Diploma -

Sacred Heart Academy
Louisville, Ky
05.1986

Skills

  • Patience and tolerance
  • Goal oriented
  • Building relationships
  • Data entry proficiency
  • Achieve team and individual goals
  • Self development

Timeline

Membership Representative III

Elevance Health
10.1999 - 04.2025

High School Diploma -

Sacred Heart Academy

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Carol Hickey