Carol Hickey
Lagrange,KY
Summary
Experienced with membership services and client engagement. Utilizes strong communication and problem-solving abilities to enhance member satisfaction. Track record of effective team collaboration and adaptability in dynamic environments.
Overview
26
26
years of professional experience
Work History
Membership Representative III
Elevance Health
10.1999 - 04.2025
- Responsible for enrollment, billing activities and maintaining assigned accounts.
- Verified enrollment status, made changes to records, researched and resolved enrollment and billing issues.
- Responsible for all billing and delinquency processes for assigned groups.
- Maintain enrollment database.
- Order ID cards for customers.
- Screen all forms and data from Sales or Underwriting for new group re-classing benefits.
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
Education
High School Diploma -
Sacred Heart Academy
Louisville, Ky05.1986
Skills
- Patience and tolerance
- Goal oriented
- Building relationships
- Data entry proficiency
- Achieve team and individual goals
- Self development
Timeline
Membership Representative III
Elevance Health
10.1999 - 04.2025
High School Diploma -
Sacred Heart Academy
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