Summary
Overview
Work History
Education
Skills
Timeline
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Carol Jones

Galion,OH

Summary

Dynamic and results-driven professional with a proven track record at Buehlers Fresh Foods, excelling in customer service and cash handling. Recognized for enhancing customer relationships and streamlining processes, leading to increased satisfaction and loyalty. Strong work ethic and reliability, complemented by effective team collaboration and a commitment to excellence.

Overview

25
25
years of professional experience

Work History

Cashier/Service Center Associate

Buehlers Fresh Foods
04.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Membership Director/Cashier/Service Manager

Galion YMCA
07.1999 - 05.2022
  • Streamlined membership application process, resulting in higher conversion rates from prospective to actual members.
  • Collaborated with marketing team to create effective promotional materials for attracting new members.
  • Continuously refined internal communication processes to ensure that all staff members are well-informed about organizational policies, procedures and member-related updates.
  • Organized and executed successful events, fostering a sense of community among members.
  • Evaluated program offerings regularly for relevance and value addition to members'' needs and interests.
  • Implemented strategic initiatives to drive growth in member acquisition and retention rates.
  • Trained and mentored staff on best practices for member support and engagement.
  • Developed strong relationships with partner organizations, enhancing the value proposition for members.
  • Spearheaded efforts to improve organizational visibility within target demographics through various channels such as social media, newsletters, and local events.
  • Analyzed data to identify trends and opportunities for improving the overall member experience.
  • Negotiated advantageous agreements with vendors/partners that enhanced benefits offerings available exclusively to club members.
  • Managed annual budget allocation relating specifically towards membership services/programming activities in consultation with other department heads and stakeholders.
  • Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.

Education

North Central Technical College
Mansfield, OH

Ohio University
Athens, OH

High School Diploma -

Galion Senior High School
Galion, OH
06-1976

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality

Timeline

Cashier/Service Center Associate

Buehlers Fresh Foods
04.2024 - 12.2024

Membership Director/Cashier/Service Manager

Galion YMCA
07.1999 - 05.2022

North Central Technical College

Ohio University

High School Diploma -

Galion Senior High School

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Carol Jones