Carol Kalanzi
Moorpark,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Grocery Outlet Bargain Market
09.2018 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Ultrasound Technician
UCLA Health
09.2020 - 12.2022
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Obtained essential information from patients, medical records and previous exams for clinical correlation.
- Applied and positioned equipment to take images following set parameters.
- Completed ultrasound exam and verified proper documentation in ultrasound reporting system to facilitate accurate record-keeping.
- Complied with HIPAA regulations while maintaining familiarity with technology and safety changes for self, patients and visitors.
Education
Associate of Science - Science Education
American Medical Sciences Center
Glendale, CA09.2019
Associate of Arts - Child Development
Moorpark College
Moorpark, CA01.2017
Skills
- Positive and Friendly
- Sales Professional
- Replenishment and Recovery
- Leadership
- Store Opening and Closing Procedures
- Staff Training
- Operations Oversight
- Bank Deposit Procedures
- Team Leadership
- Customer Response
- Mentoring
- Advertising Campaign Development
Certification
- Certified: First Aid, SPI, ARMDS
Languages
Arabic
Spanish
English
Native or Bilingual
Timeline
Ultrasound Technician
UCLA Health
09.2020 - 12.2022
Store Manager of Operations
Grocery Outlet Bargain Market
09.2018 - Current
Associate of Science - Science Education
American Medical Sciences Center
Associate of Arts - Child Development
Moorpark College
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