Isiah Harris
Stoughton,WI
Summary
Highly motivated punctual leader with dedication to communicating and partnering with coworkers to bring engagement and effective team work into the work place. Skilled at working under pressure and adapting to new and challenging situations. extremely mechanically incline. Proficient in using independent decision making skills and sound judgment to positively impact the success of the company. The ability to maintain lasting relationships for the future of the company and its growth.
Overview
7
7
years of professional experience
Work History
Store Manager of Operations
Precision Motors And Fabriaction
01.2022 - Current
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Approved regular payroll submissions for employees.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised guests at front counter, answering questions regarding products.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
IDA PRINTZ LLC
08.2021 - 01.2022
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead Mechanic/Manager of Operations
Madzauto LLC
07.2016 - 09.2019
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Maintained cleanliness, safety and efficiency of garage.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Scheduled and oversaw maintenance, repair and installation activities.
- Developed strategies to improve sales and retention of customers, boosting sales [Number]%.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
No Degree - Mechanical Design
Madison Area Technical College
Madison, WIHigh School Diploma -
Lafollette High School
Madison, WI06.2006
Skills
- Store Opening and Closing Procedures
- Staff Management
- Product and Service Sales
- Customer Service
- Time Management
- Employee Motivation
- Goals and Performance
- Process Improvement
- Mathematical Aptitude
- Delegating Work
- Positive and Friendly
- Work Planning and Prioritization
- Manage Operations
- Leadership
- Team Leadership
Timeline
Store Manager of Operations
Precision Motors And Fabriaction
01.2022 - Current
Operations Manager
IDA PRINTZ LLC
08.2021 - 01.2022
Lead Mechanic/Manager of Operations
Madzauto LLC
07.2016 - 09.2019
No Degree - Mechanical Design
Madison Area Technical College
High School Diploma -
Lafollette High School
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