Carol Koch
CUSTOMER SERVICE
Wentzville,MO
Summary
GOAL – To provide value-added service to employer
Overview
20
20
years of professional experience
Work History
Data Entry project
Robert Half
St. Louis, Missouri
01.2015 - 03.2015
- Data Entry project for Robert Half – BJC Epic System - built patient profiles for the largest Medical system in the St. Louis area.
Multiple Contract positions - Receptionist
Robert Half
St. Louis, Missouri
01.2006 - 01.2011
- Multiple Contract positions – Robert Half
- Receptionist positions for Micro Soft, American Car,
- American Piping Products
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Implemented filing system improvements, increasing document retrieval speed and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Multiple Contract positions
Robert Half
St. Louis, Missouri
01.2006 - 01.2011
- Multiple Contract positions – Robert Half
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Supervisor - Order Entry
Ineos ABS USA
Cincinnati, Ohio
01.2006 - 01.2011
- Ineos ABS USA – Customer Service Supervisor
- Supervised customer service team, ensuring high-quality support and prompt issue resolution.
- Developed training programs to enhance team performance and product knowledge.
- Implemented process improvements that streamlined customer service operations and increased efficiency.
- Fostered a collaborative environment, enhancing communication between departments for better service delivery.
Customer Service (Domestic and International)
LanXess Corp
Pittsburgh, Pennsylvania
01.2004 - 01.2006
- Customer Service (Domestic and International) LanXess Corp
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
Customer Service (Domestic and International)
Bayer Corporation
Pitsburgh, Pennsylvania
01.1995 - 01.2004
- Customer Service (Domestic and International) Bayer Corporation
- Identified issues, analyzed information, and provided solutions to problems.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Business and Communication
Carlow University
01-2006
Skills
Customer Service
Data Entry
SAP Startup
Friendly, positive attitude
Teamwork and collaboration
Customer service
Timeline
Data Entry project
Robert Half
01.2015 - 03.2015
Multiple Contract positions - Receptionist
Robert Half
01.2006 - 01.2011
Multiple Contract positions
Robert Half
01.2006 - 01.2011
Customer Service Supervisor - Order Entry
Ineos ABS USA
01.2006 - 01.2011
Customer Service (Domestic and International)
LanXess Corp
01.2004 - 01.2006
Customer Service (Domestic and International)
Bayer Corporation
01.1995 - 01.2004
Business and Communication
Carlow University