CAROL A. KOERTGE
Patchogue,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I enjoy learning and taking my skills and knowledge to show others how to work through the computer system quickly and efficiently. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Analytical QC Underwriter/ Forensic Underwriter/ Underwriter Trainer/ Underwriter with expertise in all aspects of mortgage underwriting including front-line, QC, Forensic, Auditing and Training. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Underwriter IV/ Underwriter Trainer
Hometown Lenders
11.2021 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment
- Evaluated applications to determine insurance coverage and appropriate risk classifications
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications
- Collaborated with other professionals to develop innovative underwriting solutions
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement.
Underwriting Trainer/ Underwriter
Keller Mortgage
04.2019 - 11.2021
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Worked with underwriters to fix application problems and resolve issues
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Checked loan documents for accuracy prior to closing
- Evaluated loan requests and documents to verify accuracy and completeness
- Developed and maintained relationships with customers, lenders and other third parties
- Reviewed loan files and updated to match current standards
- Monitored pipelines to track and log status of loans
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
QC Team Lead
The Money Source
06.2015 - 02.2019
- Built relationships with customers to encourage repeat business
- Reviewed Conventional, FHA, VA, USDA, Reverse Mortgages, 203K, Streamlines, DPA loans to ensure they comply with the agencies as well as investor requirements
- To ensure there were unsalable issues on the loans
- Provide feedback to the Underwriters and their Team Leads
- Work with the QC Team to ensure that we are meeting the SLA, provide them feedback on their reviews, as well as working with management on trending issues found in QC
- Mitigate any issues with the other Team Lead if there were any conditions that QC cited and that the Underwriter did not agree with
- Performed all internal audits
- Utilized ACES system for all findings for audit purposes.
Underwriter
The Money Source
06.2013 - 06.2015
- Developed and maintained relationships with customers, lenders and other third parties
- Approved loan applications based on customer creditworthiness and provided detailed financial advice
- Evaluated loan requests and documents to verify accuracy and completeness
- Processed loan applications and monitored progress from start to finish
- Researched and updated industry knowledge on changing legislation and regulations
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Underwriter
Intercontinental Capital Group
05.2009 - 05.2013
- Documented underwriting decisions and provided evidence of compliance with applicable regulations
- Made approval and denial recommendations by determining accurate risk levels
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
DE Underwriter
Sterling National Bank
02.2008 - 12.2008
- Upheld fair lending practices and met targets for productivity, quality and customer satisfaction
- Worked across underwriting authority and exception levels
- Conducted underwriting assessments according to multiple lender guidelines and requirements
- Established and maintained positive working relationships with co-workers, staff and external contacts.
Credit Officer 5/ Team Lead
American Home Mortgage
06.2005 - 02.2008
- Adhered to banking standards and government lending guidelines for loan services
- Organized and finalized loan applications for underwriter review
- Devised collection recovery strategies to resolve customer issues and delinquent cases
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility
- Reviewed and verified income, credit reports and employment histories for each borrower
- Obtained and interpreted financial statements to assist in credit limit reviews
- Checked appraisals, title information and insurance documents for each property
- Verified application and account details to accurately asses credit and financial risks of potential clients.
UW, American Home Mortgage, Genworth/ Enact
05.2002 - 06.2005
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness
- Processed loan applications and monitored progress from start to finish
- Assisted customers with completing loan applications and other paperwork
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Credit Officer
Chase
07.2001 - 05.2002
- Adhered to banking standards and government lending guidelines for loan services
- Organized and finalized loan applications for underwriter review
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Education
No Degree - Paralegal Studies
New York Institute of Technology
Central Islip, NY05.1997
Skills
- Underwriting Understanding
- Evaluate Possible Risk
- Manage Risk
- Data Integrity
- Explain Company Policies
- Process Research
- Written Communication
- New Product Information
- Customer Service
- Quality Control Standards
- Management Expertise
- Compliance Requirements
Certification
Paralegal Certificate
Direct Endorsed Underwriter
Timeline
Underwriter IV/ Underwriter Trainer
Hometown Lenders
11.2021 - Current
Underwriting Trainer/ Underwriter
Keller Mortgage
04.2019 - 11.2021
QC Team Lead
The Money Source
06.2015 - 02.2019
Underwriter
The Money Source
06.2013 - 06.2015
Underwriter
Intercontinental Capital Group
05.2009 - 05.2013
DE Underwriter
Sterling National Bank
02.2008 - 12.2008
Credit Officer 5/ Team Lead
American Home Mortgage
06.2005 - 02.2008
UW, American Home Mortgage, Genworth/ Enact
05.2002 - 06.2005
Credit Officer
Chase
07.2001 - 05.2002
No Degree - Paralegal Studies
New York Institute of Technology
Paralegal Certificate - 1997
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