Carol Kumador
Kimberly,WI
Summary
Customer-focused professional with experience in UX design, social media, coding, and customer support. Skilled in building client relationships, resolving issues, and collaborating with cross-functional teams. Experienced in utilizing diverse digital tools and adapting quickly to new systems. Fluent in multiple languages.
Overview
4
4
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Registration Manager
Creative Group
Appleton, WI
2025 - Current
- Managed event registration workflows for Creative Group client programs, optimizing participant experiences.
- Process registrations, cancellations, and updates while providing prompt customer service.
- Compiled registration reports and provided status updates to project teams, enhancing communication.
- Collaborated with web project specialists to ensure accuracy of data for registration builds.
UX Designer / User Researcher
Self Employed
2022 - Current
- Collaborated with clients to define user needs and align project goals.
- Collected user feedback to guide design decisions.
- Created interactive elements like menus, search boxes, and tabs to improve usability.
- Designed interface mockups in Figma for freelance deliverables.
- Built prototypes using HTML5, CSS3, and JavaScript.
Customer Service & Support Representative
BWTG Ghana
2022 - 2024
- Consistently exceeded performance and quality metrics call volumes, resolution times, and customer satisfaction.
- Resolved service issues by applying support procedures and communication guidelines to enhance customer satisfaction.
- Handled customer inquiries to ensure timely and accurate responses.
- Recorded all customer interactions in company database to maintain accurate service records.
Chief Operating Officer
May & Glisby's
2020 - 2022
- Led strategic planning sessions with executives to align company goals.
- Directed daily operations to enhance collaboration across departments and service teams.
- Streamlined workflows to improve internal coordination.
- Oversaw budget reviews and spending controls.
- Managed staff performance reviews and aligned roles with organizational objectives.
Social Media Manager
Various
2018 - 2020
- Developed engaging posts, captions, and stories across all social media platforms to enhance brand presence.
- Coordinated social media calendars for multiple brands and clients to ensure timely and relevant content delivery.
- Analyzed social media metrics to assess audience growth, engagement volume, and reach effectiveness.
- Scheduled content using social media management tools and publishing platforms
Wellsite Geologist
GNPC
2015 - 2017
- Characterized cuttings and samples for lithology, gas shows, and drilling hazards, aiding in risk assessment.
- Monitored drilling operations and documented formation changes to inform decision-making.
- Prepared wellsite geological reports and daily mud logging updates.
- Coordinated with drilling crews to ensure safe operations and facilitate accurate data collection.
Education
Certification - Google UX Design Professional Certificate
Coursera
10-2022
Bachelor of Science - Applied Geology
Radford University
Ghana06-2015
Skills
- Project management
- Client reporting
- Registration Software
- Event Coordination
- Project and Team Coordination
- Calendar Management & Scheduling
- Analytical thinking
- Leadership qualities
Languages
English
Native/ Bilingual
German
Native/ Bilingual
French
Limited
Spanish
Native/ Bilingual
Certification
- Google UX Design Professional Certificate
Timeline
Registration Manager
Creative Group
2025 - Current
UX Designer / User Researcher
Self Employed
2022 - Current
Customer Service & Support Representative
BWTG Ghana
2022 - 2024
Chief Operating Officer
May & Glisby's
2020 - 2022
Social Media Manager
Various
2018 - 2020
Wellsite Geologist
GNPC
2015 - 2017
Certification - Google UX Design Professional Certificate
Coursera
Bachelor of Science - Applied Geology
Radford University