Carol Laffan
Holliday,TX
Summary
Experienced Travel Consultant accomplished in working with government clients for over twenty years . Committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting government travel. Focused on proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Travel Consultant
Travco
Sheppard AFB, TX
06.2003 - Current
- Respond promptly to customer inquiries via phone, email or in-person contact.
- Resolve any issues related to travel plans and services.
- Create itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assist customers in making changes to existing itineraries or canceling trips.
- Ensure compliance with government policies and regulations while planning trips.
Education
Associate of Applied Science - Travel And Tourism Management
Hesser College
Manchester, NH05-1995
Skills
- Regulations and compliance
- International reservations
- GDS knowledge
- Geography Knowledge
- Exchanges and refunds
- Foreign Country Regulations
Certification
- ARC Certification 2001
Timeline
Travel Consultant
Travco
06.2003 - Current
Associate of Applied Science - Travel And Tourism Management
Hesser College
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