Albert Moreno
Fort Worth,TX
Overview
34
34
years of professional experience
1
1
Certification
Work History
Travel Consultant
Arrivia Travel Services
Fort Worth, TX
10.2023 - 05.2024
- Home office call center travel consultant trained for inbound memberships and retail customers
- Interacted with members of American Express, USAA, and time share organizations.
- Vacation cruises, land tours, aided with flights, excursions, cruise packages, linking bookings, loyalty programs, Future cruise credits, etc
Medicare Advantage Insurance Agent
GoHealth Insurance Services
Fort Worth, TX
09.2022 - 10.2023
- Specialized in sales of Medicare Advantage, Medicare supplement plans, and prescription drug plans.
- Benefits and Medicare blending
Insurance Agent
BetterCare Insurance Agency
Fort Worth, TX
08.2021 - 09.2022
- Specialized in sales of Medicare Advantage and Medicare supplement plans.
- Benefits and Medicare blending
Center Operation Director
Concentra Urgent Care
Fort Worth, TX
03.2017 - 03.2018
- Managed financial operations, ensuring growth and success of a multimillion-dollar Occupational Health and Urgent Care center in the DFW hospital district.
Director of Practice Operations
Health-e-Care
Fort Worth, TX
03.2016 - 02.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Director of Practice Operations
NTSP- North Texas Specialty Physicians
Fort Worth, TX
12.2015 - 02.2017
Program Manager
Silverback Care Management
12.2015 - 03.2016
- Program Manager of community health programs
Emergency Medical Dispatcher
CareFlite
03.2015 - 12.2015
- 911 emergency call center
Practice Administrator
Pasadena Community Urgent Care
06.2010 - 03.2013
Practice Administrator
Huntington Medical Foundation
03.2008 - 03.2013
Practice Administrator
HMF Multi-specialty office
03.2008 - 06.2010
Distribution Supervisor
Kadence Health
03.2006 - 03.2008
Communication Specialist
HeliNet Aviation Services
11.2004 - 10.2005
- Communication specialist secondary emergency call center
Communication Supervisor
PHI Air Medical
06.2004 - 11.2004
- Communication supervisor secondary emergency call center
Hospital Corpsman
U.S. Navy Reserve
09.2000 - 09.2004
- Hospital Corpsman 3rd class (SW), (FMF), BLS, and ALS instructor
Lead Communication Specialist
Mercy Air
01.1998 - 04.2004
- Lead Communication specialist secondary emergency call center
Lead Trauma Tech
Inland Valley Regional Medical Center
02.1997 - 02.2002
- Lead trauma tech/ BLS and ALS instructor
Damage Controlman
United States Navy
03.1990 - 06.1993
- USS Frederick LST-1184, Damage Controlman 3rd class (SW), Repair Division
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
New Hampshire, OH01.2021
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Travel arrangements
- Exceptional customer service
- Advanced itinerary planning
- Itineraries
- Global travel experience
- Overseas tours
- High volume environments
- Travel insurance
- Global destinations
- Social media
- Retail sales
- Tour guiding experience
- Regulations and compliance
- Company branding
- Interpersonal communications
- Client amenities
- Relationship management
- Travel documentation
- Destination research
- Accommodations booking
- International reservations
- Leisure travel
- Credit card payments
- Customer advising
- Flight arrangement
- Client relationship building
- Itinerary planning
- Client relations
- Client consultations
- Reservations management
- Cultural awareness
- Locale research
- Regulatory compliance
- Logistics support
- Package sales
- Customs requirements
- Air travel coordination
- Geography
- Travel packages
- Resort partnerships
- Insurance arrangement
- Ground transportation planning
- Tour preparation
- Active listening
- International and domestic travel
- Reservations booking
- Relationship building
- Travel planning
- Travel itineraries
- Accurate documentation
- Customer service
- Customer inquiry and response
- Travel bookings processes
- Payment processing
- Cancellation policies
- Data confidentiality
- Reservation software
- Client records
- Tour package sales
- Travel package documentation
- Travel destination advice
- Data entry
- CRM software
- Customer referrals
- Travel innoculations requirements
- Basic mathematics
- Transportation booking
- Commission tracking
- Loyalty programs
- Critical thinking
- Language proficiency
- Currency exchange resources
- Itinerary development
- Sales negotiations
- Travel package planning
- Marketing and promotion
- Client networking
- Cultural sensitivity
- Company guidelines and procedures
- Special needs travelers
- Marketing
- Documentation preparation
- Administrative tasks
Certification
Fire Fighter-1, Haz-Mat Operational & Awareness, E.M.T.-I, State of California, Commercial Class B, State of Texas, General Lines Agent: Life, Accident, Health & HMO, State of Texas
Timeline
Travel Consultant
Arrivia Travel Services
10.2023 - 05.2024
Medicare Advantage Insurance Agent
GoHealth Insurance Services
09.2022 - 10.2023
Insurance Agent
BetterCare Insurance Agency
08.2021 - 09.2022
Center Operation Director
Concentra Urgent Care
03.2017 - 03.2018
Director of Practice Operations
Health-e-Care
03.2016 - 02.2017
Director of Practice Operations
NTSP- North Texas Specialty Physicians
12.2015 - 02.2017
Program Manager
Silverback Care Management
12.2015 - 03.2016
Emergency Medical Dispatcher
CareFlite
03.2015 - 12.2015
Practice Administrator
Pasadena Community Urgent Care
06.2010 - 03.2013
Practice Administrator
Huntington Medical Foundation
03.2008 - 03.2013
Practice Administrator
HMF Multi-specialty office
03.2008 - 06.2010
Distribution Supervisor
Kadence Health
03.2006 - 03.2008
Communication Specialist
HeliNet Aviation Services
11.2004 - 10.2005
Communication Supervisor
PHI Air Medical
06.2004 - 11.2004
Hospital Corpsman
U.S. Navy Reserve
09.2000 - 09.2004
Lead Communication Specialist
Mercy Air
01.1998 - 04.2004
Lead Trauma Tech
Inland Valley Regional Medical Center
02.1997 - 02.2002
Damage Controlman
United States Navy
03.1990 - 06.1993
Bachelor of Arts - General Studies
Southern New Hampshire University