Carol Lawson
Mebane,NC
Summary
Innovative, creative, strategic thinker. Internally motivated. Especially skilled in planning and administration, leadership, and interpersonal relations. Six years in the utility industry, with background in banking and production industries. Committed to delivering results the right way.
Overview
11
11
years of professional experience
Work History
Senior Work Management Specialist
Duke Energy
07.2018 - Current
Provide advanced technical, analytical, and work management support for Customer Delivery, Distribution. Support safety, reliability, storm restorations, and cost management while providing excellent customer service. Provide training for new hires for Work Management.
Contingent Worker
Duke Energy
08.2017 - 07.2018
- Cost management, complete locates, customer-ready work, customer resolution, research damage claims, manage work orders and service orders, process invoices and inspections.
Client Services Specialist
Capital One Bank N.A
07.2013 - 07.2017
- Support needs of commercial customers using Treasury Management Software Systems. Provide technical customer service software support and training for Treasury Management products.
Education
GED -
Edwin Allen High School
Frankfield, JamaicaAssociate of Arts - Office Administration & Technology
College of Arts Science & Technology
Kingston, JamaicaSkills
Over 20 years professional experience Proficient in Microsoft Word, Excel, Powerpoint, SAP, Outlook, Maximo, ARCOS, Powerplan, knowledgeable in SEDS & BOUD Flexible and proactive Excellent customer service and communication skills Ability to troubleshoot and provide value added solutions
Timeline
Senior Work Management Specialist
Duke Energy
07.2018 - Current
Contingent Worker
Duke Energy
08.2017 - 07.2018
Client Services Specialist
Capital One Bank N.A
07.2013 - 07.2017
GED -
Edwin Allen High School
Associate of Arts - Office Administration & Technology
College of Arts Science & Technology
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