Reesheda Brown
Las Vegas
Summary
Seeking for a permanent position with a company that will allow me to use my skills and grow with the company.
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Ticketing Representative (Part-Time)
The Sphere (MSG)
09.2023 - Current
- Assist guests with ticketing related issues and troubleshoot as necessary.
- Work with Ticketmaster, Archtics, and TM1 Sales applications to perform day to day job duties
- Assist with will-call and guest list management.
- Check identification and distribute tickets to the proper parties.
- Answer telephone inquiries related to show and ticket information.
- Provide guidance with venue and/or event information, accessibility, ADA requests, etc.
- Resolves guest complaints within the scope of authority, otherwise referring the guest to the Box Office leadership team for assistance.
- Work proficiently in a fast-paced, busy environment
Box Office Representative (on call / part time)
Allegiant Stadium
01.2023 - Current
- Assist guests with ticketing related issues and troubleshoot as necessary.
- Work with Ticketmaster, Archtics, and TM1 Sales applications to perform day to day job duties.
- Assist with will-call and guest list management.
- Check identification and distribute tickets to the proper parties.
- Answer telephone inquiries related to show and ticket information.
- Provide guidance with venue and/or event information, accessibility, ADA requests, etc.
- Resolves guest complaints within the scope of authority, otherwise referring the guest to the Box Office leadership team for assistance.
- Notify supervisors and/or security of any unusual events, circumstances, missing items, or alleged thefts.
- Work proficiently in a fast-paced, busy environment
Owner/Stylist
Global Glamour Fine Hair Imports
06.2006 - Current
- Gained a solid expertise working with artificial and human hair extension pieces. Trimmed and styled hair for weddings and special occasions. Developed new hair styling techniques using creativity and knowledge of trends.
- Designed traditional and contemporary hair styles for men and woman offered clients a catalog showcasing hair style options.
- Basic customer service duties and problem-solving.
- Management - Manage me every day.
- Money - Financial Management
- Marketing and Sales - Management sales, marketing and customer service
- People - Management of productivity, training and development of employees, suppliers and partners
- Product and Service – Oversee Operations. Manage quality and quantity, price, packaging, display, stock, distribution ...
- Process and Systems -Management daily operations, Admin, bookkeeping
Box Office Representative (on call/part time)
MGM
Las Vegas, NV
01.2021 - 12.2023
- Work with Archtics , Ticketmaster and AXS Ticketing Systems.
- Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests.
- Perform ticket verification prior to entry into exhibit and events.
- Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services.
- Resolve guest complaints within the scope of authority.
- Utilize and balance a cash drawer and ticket sales with various tender types.
- Interpret and operate numerous computer and ticketing systems with accuracy.
- Answer multi-line telephones using proper etiquette.
- Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.
- Effectively manage multiple tasks under pressure of deadlines in fast-paced environment
- Able to take initiative and exhibit flexibility.
- Streamlined end-of-day closing procedures by reconciling cash drawers and preparing necessary reports in a timely manner.
Box Office- Ticket Resolution / Events
Empyrean Production Services
06.2022 - 11.2025
- Working with Admit One ticketing system.
- Assist guests with Ticket related issues.
- Work proficiently in a fast-paced and busy environment
- Check identification and distribute tickets to the proper parties.
- Scan and assign ticket bands to the appropriate parties.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Roadside Assistance Representative
AAA Call Center
Sacramento, CA
04.2005 - 06.2007
- Assisting customers with roadside assistance, travel services, membership inquiries, and insurance support.
- Fielding in coming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical issues.
- Processing requests and gathering required information to provide timely service.
- Answering members’ questions and providing detailed information regarding AAA road service products and services.
- Utilizing department software for efficient dispatch and prioritizing calls for safety issues
- Providing information on road service policies and procedures.
- Determining appropriate course of action for each call received and consulting with supervisors for special circumstances.
- Acting as an interface between Dispatch and members to enhance customer service.
- Strong communication and multitasking abilities handling various tasks efficiently.
- Importance of excellent customer service, problem-solving skills, and the ability to work in a fast-paced environment.
Education
Some Collage - Accounting And Finance
California College of Business, Science & Technology (CCBST)
Sacramento, California04.2014
Business Office Services Certification - Business Administration And Management
San Joaquin Delta College
Stockton, CA05.2000
Basic Collage Education - General Studies
San Diego City College
San Diego, California01.1996
Certificate of Cosmetology - undefined
Bay Vista Collage
San Diego, California11.1994
High School Diploma - undefined
University City High School
San Diego, California06.1993
Certificate Of Business Office Services - undefined
University City High School
San Diego, California01.1993
Skills
- Outlook, Excel, Access, Word, Publisher, PowerPoint, TM1 Sales, AXS, Archtics
- Internet Communications and Google
- Determined, rapid learner, very enthusiastic, professional, over 29 years of computer and customer service experience Experience in an array of computer and non-computer related studies
- Sales and Customer Service
- Maintain detailed accounting records, files and databases regarding inventory, business management and accounting
- Improve the employee experience, find and develop ways to celebrate success, coach people with positive intent using performance diagnosis, organizational development and design
- Provide coaching and counseling to management and employees in order to enhance individual HR expertise and business knowledge
- Leadership and Administration
- Assist Leaders in planning, executing, training, and tracking developmental programs
- Be involved (visit branches, attend client meetings) provide timely and insightful data to guide decision process while providing proactive solutions using good judgment and common sense
- Using data analytics provide the client group with analysis and recommendations including compensation, attrition, retention, absenteeism, and time-to-fill
- Communication
- Maintain positive employee relations by creating a responsive environment and being available to facilitate open and continuous communication; Lead client group(s) through core cyclical HR processes (eg, performance management, talent calibration, compensation and bonus planning, succession planning)
- Support employee relations through proactive and as necessary, reactive interventions with employees and management confidentially and fairly Conduct effective, thorough, and objective investigations, when necessary Address each incident as a coaching moment to improve client's HR acumen and confidence
- Excellent interpersonal, oral, and written communication skills Positive interpersonal skills & Strong organizational abilities
- Knowledge and experience working with Import/Export and/or shipping documentation
- Ability to troubleshoot and research effectively
- Data entry proficiency
Timeline
Ticketing Representative (Part-Time)
The Sphere (MSG)
09.2023 - Current
Box Office Representative (on call / part time)
Allegiant Stadium
01.2023 - Current
Box Office- Ticket Resolution / Events
Empyrean Production Services
06.2022 - 11.2025
Box Office Representative (on call/part time)
MGM
01.2021 - 12.2023
Owner/Stylist
Global Glamour Fine Hair Imports
06.2006 - Current
Roadside Assistance Representative
AAA Call Center
04.2005 - 06.2007
Certificate of Cosmetology - undefined
Bay Vista Collage
High School Diploma - undefined
University City High School
Certificate Of Business Office Services - undefined
University City High School
Some Collage - Accounting And Finance
California College of Business, Science & Technology (CCBST)
Business Office Services Certification - Business Administration And Management
San Joaquin Delta College
Basic Collage Education - General Studies
San Diego City College