Carol Martin
Vancouver
Summary
Dynamic Lead Residential Counselor at Coda, skilled in client advocacy and safety management. Successfully enhanced staff performance through targeted training and mentorship, fostering a culture of accountability. Expertly facilitated therapeutic group sessions, promoting personal development and self-advocacy among residents, while ensuring compliance with regulatory standards.
Overview
18
18
years of professional experience
Work History
Lead Residential Counselor
Coda
Portland, OR
10.2008 - Current
- Mentored and developed strategies for residential counselors to enhance client engagement and support
- Followed crisis intervention efforts, ensuring safety and well-being of residents during critical situations.
- Facilitated skill-building groups to promote personal development and independence among clients.
- Worked closely with Residential Administrator , reviewed and kept hard charts for residents up to date and delegated tasks to residential counselors as needed
- Updated staff schedules and arranged for coverage as needed when PTO requests are submitted and when staff called out for their scheduled shifts.
- Ordered medications, updated 90 day orders and maintained Mars for all of the residents
- Trained new staff on medications and shift duties
- Established clear expectations for staff performance, promoting accountability and professional growth in the workplace.
- Maintained compliance with regulatory requirements by staying current on industry best practices and incorporating them into daily operations as necessary.
- Improved staff performance through regular training sessions, mentoring, and constructive feedback.
- Collaborated with interdisciplinary teams to coordinate comprehensive care services for residents with complex needs.
- Streamlined documentation processes to ensure accurate record-keeping and timely communication with other team members.
- Increased resident safety by conducting routine inspections of facilities and promptly addressing maintenance issues.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Coordinated activities and events to create safe, positive and inclusive environment.
Education
Bachelor of Science - Sociology
Portland State University
Portland, ORSkills
- Professional boundaries
- Client advocacy
- Family support
- Therapeutic techniques
- Multicultural competence
- Self-care strategies
- De-escalation techniques
- Safety management
- Client transportation
- Teamwork and collaboration
- Problem-solving
- Multitasking
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Call answering and routing
- Relationship building
- Conflict resolution
Timeline
Lead Residential Counselor
Coda
10.2008 - Current
Bachelor of Science - Sociology
Portland State University